Ellen Dochat
Harrisburg,PA
Summary
I enjoy a variety of tasks and aim to demonstrate that skill during my time under your employment. I am eager to learn new skills to expand my knowledge of the world.
Overview
12
12
years of professional experience
Work History
Liability Claims Adjuster
Glatfelter Claims Management
2022.02 - Current
- Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
- Trained new adjusters on company policies and procedures, contributing to a well-prepared team of professionals.
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
Public Service Assistant
Dauphin County Library System
2013.05 - Current
- At the East Shore Area Library, I assisted with making library cards, and performing tasks in the area of customer service, such as checking out items to patrons, in addition to others.
Warranty advisor
Residential Warranty Company
2021.06 - 2022.02
- Here, I investigated and resolved warranty claims regarding issues with new homes.
RESOLUTION MANAGER
Gallagher-Bassett Services
2017.04 - 2021.05
- Working for the TPA, I investigated and resolved commercial auto claims, from the beginning to the conclusion.
Worker
Giant Center
2012.05 - 2012.08
- I worked at various concession stands and assisted with getting people their orders or working the cash register.
Public Service Assistant
Dauphin County Library System
2012.05 - 2012.08
- At the Kline Branch Library, I assisted with helping patrons create library cards, find books and performed other related tasks.
Education
Bachelor’s of English -
Millersville University
Millersville, PA05.2013
Skills
- Great people skills
- Can multitask
- Can handle multiple deadlines while maintaining a professional environment
- Handle claims in a timely matter within company guidelines
Communication Skills
Appointed to two committees for collaboration across locations: Summer Reading Club Committee and Adult Programming Committee.
Leadership Experience
Served as Summer Reading Club Point Person after term on the committee.
References
Dawn Sloan, Claims Supervisor; 717-215-2744
Jeanna McEvoy, Claims Representative, 717-951-0326
Timeline
Liability Claims Adjuster
Glatfelter Claims Management
2022.02 - Current
Warranty advisor
Residential Warranty Company
2021.06 - 2022.02
RESOLUTION MANAGER
Gallagher-Bassett Services
2017.04 - 2021.05
Public Service Assistant
Dauphin County Library System
2013.05 - Current
Worker
Giant Center
2012.05 - 2012.08
Public Service Assistant
Dauphin County Library System
2012.05 - 2012.08
Bachelor’s of English -
Millersville University
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