ANTWAUN FRANKLIN
Euless,TX
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
6
6
years of professional experience
Work History
Liability Claims Adjuster
AllState
09.2023 - Current
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Enhanced customer satisfaction by providing timely updates on claim status and addressing concerns promptly.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
- Negotiated fair settlements with claimants, considering both their needs and the financial interests of the company.
Catastrophe Claims Adjuster
The Best Claims Solutions
06.2022 - 06.2023
- Evaluated insurance policies and analyzed damages to determine coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Directed and coordinated various investigations conducted by field investigation team.
Total Loss Adjuster
State Farm
11.2020 - 06.2022
- Conducted thorough investigations to determine accurate claim payouts, resulting in fair resolutions for clients.
- Enhanced customer satisfaction by promptly and accurately assessing total loss claims.
- Negotiated settlements with claimants, achieving mutually beneficial outcomes for all parties involved.
- Achieved faster settlement agreements through effective negotiation tactics and clear communication skills.
Express Claims Associate
State Farm
10.2017 - 11.2020
- Worked productively in fast-moving work environment to process large volumes of claims.
- Consistently met or exceeded performance metrics, demonstrating dedication to excellence in the role of Express Claims Associate.
- Ensured compliance with legal requirements, state regulations, and internal guidelines throughout the claims process.
- Conducted thorough investigations to validate claim details and determine appropriate coverage.
Education
All Lines Adjuster License - Insurance
The Adjuster School
Katy, TX01.2022
No Degree - Electronic Media
Eastern Michigan University
Ypsilanti, MIHigh School Diploma - undefined
Carman-Ainsworth High School
Flint, MI06.2009
Skills
- Effective Cross Functional Communicator
- Solution Oriented Professional
- Strong Organizational Skills
- Skilled at working independently and collaboratively in team environments
- Committed High Achiever
- Rapid & Adaptive Learner
- Great Listener
- Excited by challenge & working in fast-paced environments
- Advanced computer skills
- Knowledgeable in ECS, NextGen, & Xactimate
Timeline
Liability Claims Adjuster
AllState
09.2023 - Current
Catastrophe Claims Adjuster
The Best Claims Solutions
06.2022 - 06.2023
Total Loss Adjuster
State Farm
11.2020 - 06.2022
Express Claims Associate
State Farm
10.2017 - 11.2020
All Lines Adjuster License - Insurance
The Adjuster School
No Degree - Electronic Media
Eastern Michigan University
High School Diploma - undefined
Carman-Ainsworth High School
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