Elizabeth Roman
Land O' Lakes,FL
Summary
Results-oriented professional with over six years in customer service and claims management. Successfully managed diverse insurance claims, leveraging strong analytical and negotiation skills to achieve timely resolutions and deliver exceptional service. Known for attention to detail and the ability to thrive in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Liability Claims Adjuster
Commercial Risk Management
Tampa, Florida
07.2025 - Current
- Managed investigation and resolution of property damage claims for municipal government and clients.
- Managed diverse portfolio of claims from initial report through evaluation, settlement, and closure to ensure timely resolutions.
- Investigated automobile accidents involving county vehicles to determine responsibility for property damage.
- Investigated sewer backup and water damage claims related to municipal responsibilities.
- Evaluated documentation, estimates, photographs, and police reports to accurately assess damages and establish liability.
- Evaluated total loss claims, including vehicle damages, valuation, and coordination throughout process.
- Communicated with claimants, attorneys, vendors, and government employees throughout claims processes.
- Negotiated settlements to achieve timely resolutions while maintaining compliance with policies and protecting organizational interests.
- Analyzed subrogation claims to determine liability and recovery potential.
- Identified and pursued opportunities for subrogation to recover funds from third parties responsible for losses.
- Monitored progress of subrogation cases through completion of the process.
- Evaluated subrogation opportunities in order to recover funds paid out on behalf of an insured.
Auto Field Adjuster
The Best Company Solutions
Miami, Florida
06.2023 - 02.2025
- Managed catastrophic auto claims efficiently, ensuring timely and accurate processing.
- Handled insurance claims for auto personal and commercial lines from start to finish.
- Commercial claims handled total loss, general liability, and heavy vehicles that sustained damage from collisions, comprehensive damage, or from weather events.
- Handled litigation, arbitration, subrogation, total loss, and general claims to facilitate resolution and support policyholders.
- Explained coverage and assisted policyholders in itemizing damages to ensure clarity and understanding of claims.
- Reviewed claims and inspector-submitted photos to verify alignment of estimates with damages from wind, hail, flood, etc.
- Issued payments for settlements and/or supplements owed, after accurately analyzing written estimates
- Worked claims in high volume to help lower claim count for additional adjusters, managers, and departments.
- Managed remote configuration and installation of managed service solutions.
Property Field Adjuster
Renfroe Catastrophe
04.2023 - 06.2023
- Managed insurance claims for catastrophe and proximity losses, ensuring thorough documentation and resolution.
- Prepared and processed claims ranging from $5,000 to $500,000, facilitating efficient payout to clients.
- Conducted detailed property damage assessments, enabling timely claim settlements.
- Provided excellent customer service from the first phone call, to settling the claim.
- Drove through various weather conditions to go inspect properties damaged by wind, water, ice snow, and hail.
- Used rope and harness safety equipment to navigate steep roofs during inspections. 2 story steep large loss claims.
- Climbed on roofs, went through attics and basements to verify damage
Remote Claims Adjuster
The Best Company Solutions
02.2022 - 04.2023
- Handled diverse auto insurance claims, leveraging expertise in policy interpretation and negotiation to achieve favorable outcomes.
- Conducted thorough property damage assessments, ensuring accurate claim settlements that met policy guidelines.
- Utilized advanced techniques to assess property damage, determining appropriate coverage in a timely manner.
- Responded to weather-related claims, managing high volumes with attention to detail and accuracy.
Mobile Expert
T-Mobile
New Port Richey, FL
02.2020 - 12.2021
- Utilized consultative techniques to identify customer needs and recommend tailored products and services
- Top 3 in sales in the district for consecutive months in a row based on sales metrics set by the company.
- Managed incoming and outgoing customer calls to resolve inquiries and enhance overall sales experience.
- Greeted customers to assess needs and set clear service expectations
- Used excellent troubleshooting abilities to help customers resolve account, service and product issues
- Maintained knowledge of current sales and promotions, return and exchange policies and security practices
- Completed opening and closing duties, including counting money, balancing cash drawers and making deposits
Inbound Sales Rep
Spectrum
Riverview, FL
08.2019 - 01.2020
- Adhered to established processes for installation, security, order entry, and disclosure to ensure compliance and customer satisfaction.
- Collected customer information and accurately entered orders into the system to facilitate timely processing.
- Overcame the objections laid out by potential customers using excellent communication and negotiation skills
- Built rapport with prospective customers through active listening and engagement, enhancing customer relationships and trust. with prospective customers
Education
High School Diploma -
West Leyden High School
Northlake 05-2017
Skills
- Insurance regulations
- Liability analysis
- Subrogation process
- Policy interpretation
- Investigation skills
- Negotiation
- Problem resolution
- Client management
- Customer service
- Analytical thinking
- Critical thinking
- Attention to detail
- Time management
- Escalation management
- Effective leadership
- Adaptability
- MS Office proficiency
Timeline
Liability Claims Adjuster
Commercial Risk Management
07.2025 - Current
Auto Field Adjuster
The Best Company Solutions
06.2023 - 02.2025
Property Field Adjuster
Renfroe Catastrophe
04.2023 - 06.2023
Remote Claims Adjuster
The Best Company Solutions
02.2022 - 04.2023
Mobile Expert
T-Mobile
02.2020 - 12.2021
Inbound Sales Rep
Spectrum
08.2019 - 01.2020
High School Diploma -
West Leyden High School