Amber Thibodeaux
Tucson,AZ
Summary
Results-driven Bodily Injury Claims Adjuster with a proven track record at GEICO, adept in claims investigation and liability assessment. Excelled in optimizing indemnity accuracy and reducing cycle times, leveraging organizational skills and computer proficiency for effective case management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Liability Claims Adjuster
Root Insurance
Tucson, AZ
07.2024 - Current
- Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
- Trained new adjusters on company policies and procedures, contributing to a well-prepared team of professionals.
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
- Enhanced customer satisfaction by providing timely updates on claim status and addressing concerns promptly.
BODILY INJURY CLAIMS ADJUSTER
GEICO
Tucson, AZ
03.2020 - Current
- Maintained contact with claimants, insureds, attorneys throughout the life of the claim to ensure accurate updates on status and timely resolution
- Monitored performance metrics such as reserves accuracy, indemnity payments accuracy and cycle time measurements
- Reviewed, evaluated and processed bodily injury claims to determine liability, coverage, compensability and damages
- Prepared detailed reports summarizing findings from investigations into bodily injury claims
- Performed special projects as assigned by supervisor or manager
Education
Dental Science - Dental Hygiene
Carrington College
Tucson, AZ05.2018
Skills
- Claims Investigation
- Time Management
- Organizational Skills
- Computer Proficiency
- Insurance Regulations Knowledge
- Medical Records Analysis
- Liability Assessment
Certification
Medical coding and billing
Timeline
Liability Claims Adjuster
Root Insurance
07.2024 - Current
BODILY INJURY CLAIMS ADJUSTER
GEICO
03.2020 - Current
Dental Science - Dental Hygiene
Carrington College