Brent Nelson
Atlanta,GA
Summary
Experienced insurance professional with 9-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Liability Claims Adjuster
Sedgwick
Atlanta, GA
12.2017 - Current
- Investigated liability claims to determine the extent of insurance company's responsibility for payment.
- Negotiated settlements with claimants or their representatives in order to resolve disputes.
- Drafted reports that documented investigation results, findings, and conclusions regarding liability claims.
- Ensured timely processing of claims through regular follow-up on outstanding issues.
- Developed effective working relationships with clients, service providers, attorneys, and other professionals involved in claim resolution process.
- Performed administrative duties such as preparing correspondence, reviewing invoices, tracking expenses., as required.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Investigated questionable claims to determine payment authorization.
Sales Representative
State Farm
Atlanta, GA
05.2015 - 12.2017
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Reviewed monthly performance against targets set by management team.
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Contacted new and existing customers to outline benefits of products.
- Created successful strategies to develop and expand customer sales.
Education
BBA - Insurance And Risk Management
University of Georgia
Athens, GA05-2015
Skills
- Claims Investigation
- Microsoft Office
- Risk Assessment
- Caseload Management
- Sales background
- Claims file management processes
Certification
- Licensed adjuster- Casualty
- Licensed adjuster-Property
Timeline
Liability Claims Adjuster
Sedgwick
12.2017 - Current
Sales Representative
State Farm
05.2015 - 12.2017
BBA - Insurance And Risk Management
University of Georgia
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