Francis Palacat
Olympia
Overview
5
5
years of professional experience
Work History
Liability Claims Adjuster
Allstate Insurance Co
Tumwater
10.2023 - Current
- Analyzed claim documentation for accuracy and compliance with company policies.
- Investigated incidents by gathering evidence and interviewing involved parties.
- Evaluated liability claims to determine coverage and payment responsibilities.
- Documented claim progress for accurate record-keeping.
Food Runner
Paradise Cafe / Hard Rock Hotel
Las Vegas
03.2023 - 09.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
Supervisor
Starbuck Coffee
Las Vegas
08.2020 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
High School Diploma -
Kalaheo High School
Kailua, HI06.2018
Skills
- Time Management
- Strong Communication and Interpersonal Skills
- Customer Inquiries
- Personal Interviews
- Customer Support
- Guest Satisfaction
- Critical Thinking
- Advanced Computer Skills
Accomplishments
Achievement Award, Q2 2024 - Exceptional Performance
Timeline
Liability Claims Adjuster
Allstate Insurance Co
10.2023 - Current
Food Runner
Paradise Cafe / Hard Rock Hotel
03.2023 - 09.2023
Supervisor
Starbuck Coffee
08.2020 - 03.2023
High School Diploma -
Kalaheo High School