Tori Mayo
Trenton,TN
Summary
Dynamic professional with a proven track record in liability analysis and client relationship management, notably at Allstate. Excelled in roles requiring meticulous attention to detail and superior customer service, achieving and surpassing performance metrics. Expert in insurance sales expertise, leveraging teamwork and collaboration to drive business growth and enhance customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure Field Reviewer position. Ready to help learn and preform duties required.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Liability Claims Adjuster
Allstate
04.2022 - 10.2024
- Negotiated fair settlements with claimants, considering both their needs and the financial interests of the company.
- Collaborated with legal teams for successful case resolutions, ensuring proper documentation was submitted.
- Evaluated coverage applicability for incoming liability claims; ensuring accurate payment allocation based on policy terms.
- Contributed to departmental goals by consistently achieving or surpassing individual performance metrics set forth by management.
- Enhanced customer satisfaction by providing timely updates on claim status and addressing concerns promptly.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
Insurance Producer
Diana Longman State Farm
04.2021 - 03.2022
- Provided information on features, policies and relative advantages to promote insurance packages.
- Adhered to all regulations for insurance sales.
- Participated in ongoing professional development opportunities to maintain licensure and stay abreast of industry advancements.
- Worked in high-volume, competitive sales environment.
- Use Property information to get accurate home information for premiums.
Administrative Assistant
Job World
10.2020 - 04.2021
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Insurance Producer
Anita Hart State Farm
03.2020 - 09.2020
- Provided coverage option information to assist clients in protecting assets.
- Built strong relationships with clients, leading to increased referrals and business growth.sss
- Promoted products and services using upselling and other sales strategies.
- Streamlined the policy renewal process for improved efficiency and timely communication with clients.
Personal Lines Insurance Sales Agent
Michael Wiseman State Farm
06.2019 - 03.2020
- Provided exceptional customer service by resolving billing issues promptly, addressing concerns professionally, and maintaining open lines of communication with policyholders throughout the lifecycle of policies.
- Exceeded sales targets consistently through effective cross-selling and upselling strategies.
- Evaluated competitors' products and services to gain competitive advantage.
- Followed up promptly with interested clients to close sales.
Education
Freed-Hardeman University
Henderson, TNHigh School Diploma -
Mckenzie High School
McKenzie, TN08-2017
Skills
- Liability Analysis
- Claims Investigation
- Microsoft Office
- Insurance sales expertise
- Client Relationship Management
- Customer Service
- Account Management
- Cold-calling
- Rapport Building
- Teamwork and Collaboration
- Time Management
- Attention to Detail
Certification
- Licensed in all Personal Lines of Insurance
- Licensed Insurance Adjuster
Timeline
Liability Claims Adjuster
Allstate
04.2022 - 10.2024
Insurance Producer
Diana Longman State Farm
04.2021 - 03.2022
Administrative Assistant
Job World
10.2020 - 04.2021
Insurance Producer
Anita Hart State Farm
03.2020 - 09.2020
Personal Lines Insurance Sales Agent
Michael Wiseman State Farm
06.2019 - 03.2020
Freed-Hardeman University
High School Diploma -
Mckenzie High School
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