Michael Bortnick
Marlton,New Jersey
Summary
Analytical and detail-oriented Business Management graduate with experience supporting high-volume client operations in regulated, fast-paced environments. Skilled in cross-functional collaboration, process improvement, and compliance-driven documentation. Familiar with FAR and DFARS regulations, contract lifecycle concepts, and risk identification. Adept at analyzing trends, improving workflows, and communicating complex information to diverse stakeholders. Recognized for building strong working relationships, adapting to changing priorities, and maintaining accuracy under tight deadlines.
Overview
7
7
years of professional experience
Work History
Preferred Service Analyst II
SEI Investments
Oaks, PA
12.2023 - Current
- Serve as primary liaison for over 100 financial advisors, ensuring issues are resolved in alignment with internal policy, regulatory requirements, and contractual service agreements.
- Analyze recurring inquiries and identify process gaps, recommending changes that improved workflow efficiency and operational accuracy by reducing response times.
- Coordinate cross-functionally with operations, compliance, and sales teams to address complex service cases, ensuring timely, compliant resolution.
- Support internal process improvement projects by tracking support trends, identifying risk factors, and contributing to initiatives that reduced average resolution times by 15%.
- Produce detailed documentation and recommendations for management, reinforcing clear communication and decision-making in a high-volume, deadline-driven environment.
Rental Associate
TNT Rental
Mount Laurel, NJ
05.2018 - 08.2022
- Delivered client-focused service and acted as liaison between sales and customers, ensuring all rental agreements, terms, and service expectations were met.
- Resolved on-site disputes by applying problem-solving skills and ensuring compliance with company policies and contractual obligations.
- Conducted needs assessments to recommend optimal rental solutions, balancing customer satisfaction with operational requirements.
Education
Bachelor of Science - Business Management
Rowan University
Glassboro, NJ08-2023
Skills
- FAR/DFARS compliance and government contracting
- Contract strategy and risk assessment
- Analytical and critical thinking
- Multi-tasking in high-pressure environments
- Strategic communication skills
- Microsoft Office Suite proficiency
- Salesforce CRM and Tableau analysis
- Process improvement and workflow optimization
- Stakeholder collaboration
Leadership Experience
- Theta Chi Fraternity, Brotherhood Chairman, Managed event budgets and stakeholder coordination for 60-member chapter.
- Rowan Society for Advancement of Management, Participant, Participated in case studies and business development workshops.
- Intramural Sports, Captain, Coordinated and led basketball, flag football, and softball teams.
Timeline
Preferred Service Analyst II
SEI Investments
12.2023 - Current
Rental Associate
TNT Rental
05.2018 - 08.2022
Bachelor of Science - Business Management
Rowan University