Michael Botelho
FedEx
Swansea,MA
42
years of professional experience
Dedicated professional with strong attention to detail and problem-solving skills. Proven reliability in customer service roles, ensuring positive experiences and operational efficiency.
Work History
Courier
29 Years 10 Months- Operated delivery vehicles to ensure timely and accurate deliveries across designated routes.
- Maintained detailed logs of package deliveries and pickups to enhance operational efficiency.
- Collaborated with warehouse staff to streamline package sorting and loading processes.
- Adhered to safety protocols.
Cashier/Customer Service/Sales Associate
10 Years 5 Months- Assisted customers with inquiries, ensuring positive shopping experiences.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and managed cash flow during shifts.
- Collaborated with team members to optimize checkout procedures and reduce wait times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
Mental Health Worker
12 Years 5 Months- Facilitated crisis intervention and de-escalation techniques during high-stress situations.
- Collaborated with multidisciplinary teams to create and implement individualized treatment plans.
- Conducted assessments to evaluate mental health needs and progress of inmates.
- Provided direct support to individuals with mental health challenges within correctional facilities.
- Documented client progress in confidential files.
Education
High School Diploma
Skills
Independent work
Item tracking
Business processes and procedures
Attention to detail
Customer service
Confidentiality management
Log management
Package tracking
Delivery logistics
Multitasking
Punctuality
Timeline
Courier
FedEx
10.1996 - CurrentRead More
Cashier/Customer Service/Sales Associate
Stop and Shop Supermarket
06.1986 - 11.1996Read More
Mental Health Worker
Massachusetts Department Of Correction
06.1984 - 11.1996Read More
Joseph Case High School
High School Diploma
Read More