Christine Kon
Larksville,PA
Summary
Utilize strong skills in customer service, problem-solving, and route planning to ensure efficient and secure package handling. Excel at time management and independent work, consistently meeting delivery schedules. Committed to enhancing operations through quality control and strategic navigation.
Overview
6
6
years of professional experience
Work History
COURIER
Uber Eats
Larksville, PA
09.2023 - Current
- Demonstrated excellent customer service skills when interacting with clients and customers.
- Ensured that all packages were handled carefully and securely during transport, minimizing damage or loss.
- Communicated effectively with dispatch personnel regarding changes in schedule or route information.
- Assisted with loading and unloading of parcels for delivery.
- Communicated with customers to provide updates on delivery status.
- Utilized GPS navigation to ensure efficient routing and timely deliveries.
- Provided prompt and courteous communication with customers regarding package status updates.
- Checked with home offices after completed deliveries to confirm deliveries and collections and to receive instructions for other deliveries.
- Operated personal vehicle to transport, deliver and pick up packages on assigned routes.
DOORDASH DRIVER/DELIVERY
Doordash
, CA
04.2023 - Current
- Delivered packages to customers in a timely and efficient manner.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Documented daily mileage, gas, and other data.
- Maintained a track record of consistently achieving high customer satisfaction scores through exceptional service delivery.
- Enhanced customer satisfaction by providing courteous and professional service.
- Completed necessary paperwork and documentation for deliveries.
- Logged deliveries, drop-off times and special conditions in company system.
- Collected payments for goods delivered or unloaded.
TIE-DYE TEXTILE CREATION SPECIALIST
Self-Employed
Larksville, PA
10.2019 - Current
- Design and produce custom tie-dye textiles, ensuring high-quality and unique patterns.
- Enhanced client satisfaction by meticulously attending to details and employing advanced dyeing techniques resulting in vibrant and long-lasting colors.
- Addressed and resolved production issues promptly, ensuring consistent quality.
- Delivered exceptional, handcrafted products to enhance brand reputation.
- Streamlined production process, significantly reducing turnaround time while maintaining exceptional quality, leading to increased client satisfaction.
- Analyzed market trends to develop new tie-dye designs, expanding product range, and attracting a broader customer base.
- Implemented rigorous quality control measures, ensuring each handcrafted product meets high standards and enhances brand reputation.
- Pioneered novel tie-dye techniques, expanding product range and attracting diverse clientele.
- Continuously refined processes for enhanced efficiency and quality.
- Implemented strategies to take advantage of new opportunities.
Education
CERTIFICATION IN TEACHING SPECIAL EDUCATION IN - EXCEPTIONALITIES
05.2008
GPA: 3.92
MASTER OF SCIENCE - EXCEPTIONALITIES
01.2007
GPA: 3.87
BACHELOR OF SCIENCE - PSYCHOLOGY
05.2002
GPA: 3.4
ASSOCIATE OF SCIENCE - HUMAN SERVICES
05.2000
GPA: 3.2
Skills
- Customer service
- Problem-solving
- Route planning
- Time management
- Independent work
- Package handling
- GPS
- Punctuality
- Reliability
- Online research
- Evaluation
- Keyword optimization
- Navigation
- Quality control
- Strategic marketing
Timeline
COURIER - Uber Eats
09.2023 - Current
DOORDASH DRIVER/DELIVERY - Doordash
04.2023 - Current
TIE-DYE TEXTILE CREATION SPECIALIST - Self-Employed
10.2019 - Current
Bloomsburg University - CERTIFICATION IN TEACHING SPECIAL EDUCATION IN, EXCEPTIONALITIES
Bloomsburg University - MASTER OF SCIENCE, EXCEPTIONALITIES
Misericordia University - BACHELOR OF SCIENCE, PSYCHOLOGY
Luzerne County Community College - ASSOCIATE OF SCIENCE, HUMAN SERVICES