Summary
Overview
Work History
Skills
Volunteer
Timeline
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Michael Bowles

Portland

Summary

Dedicated and well rounded restaurant professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Customer Care Representative

Oregon Humane Society
02.2023 - Current
  • Communicated with clients regarding medical diagnosis, animal history and behaviors, training tools and guides.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained and managed client and veterinary records.

Shift Lead

Tacovore
01.2022 - Current
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Handled cash accurately and prepared deposits.
  • Enforced quality assurance protocols to deliver ideal customer experiences.

Supervisor

Lardo
06.2018 - 12.2021
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Managed inventory through effectively ordering and stocking beers, liquors, beverages and front of house supplies.

Bartender & Cook

Senet
06.2019 - 05.2021
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared, plated and served dishes quickly while maintaining high quality and appearance.

Skills

  • Superior Customer Service Skills
  • Liquor, Beer and Wine Knowledge
  • Project Management
  • Training and Development
  • Food Prep & Health Codes Compliance

Volunteer

San Francisco SPFCA 


Timeline

Customer Care Representative

Oregon Humane Society
02.2023 - Current

Shift Lead

Tacovore
01.2022 - Current

Bartender & Cook

Senet
06.2019 - 05.2021

Supervisor

Lardo
06.2018 - 12.2021

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Michael Bowles