Michael Boy
Palm Coast
Summary
Driven professional equipped with, customer service, and operations experience. Utilizes strategic planning to exceed goals and standards.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Sun Auto
Palm Coast, FL
10.2024 - Current
- Oversaw daily operations, ensuring projected sales are met and policies are followed.
- Trained and mentored staff, creating a customer friendly environment.
- Sourced and processed necessary parts and equipment to better serve customers.
- Exceeded sales goals for several consecutive months.
Office Manager
Sea Breeze Pools
Apopka, FL
03.2022 - Current
- Responsible for payroll, running invoices, and creating a work schedule for employees
- Efficient with lead follow up as well as sales finalization.
- Performed in field quotes on large and small jobs
- Maintained a track record of excellent customer service, resolved customer issues to satisfaction, and increased positive online ratings.
Service Manager
Valvoline
Orlando, FL
06.2019 - 03.2022
- Lead professionals who were proficient in their daily task, as well as molding an effective customer service team.
- Was the top service center in the district in sales and growth.
- Insured that payroll, weekly schedules and monthly packets were to standard and met deadlines.
Mechanic
Tire Kingdom
Apopka, FL
10.2018 - 06.2019
- Performed vehicle diagnosis, maintenance checks and performed repairs.
- Evaluated vehicle systems according to predetermined checklist and noted issues.
- Trained new employees to shop standards and procedures.
Power Generation Technician
UNITED STATES ARMY ACTIVE GUARD
Remote
03.2011 - 03.2017
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained entire Company's power generation equipment, which was used for air defense, and radar/communications.
- Identified needs and coordinated plans for travel and mobile operations.
Education
Associate of Arts -
Valencia College
02-2018
General Studies
Jupiter High School
Jupiter, FL02-2009
Skills
- Leadership Experience
- Customer service
- Documentation review
- Moderate Spanish
Timeline
Assistant Store Manager
Sun Auto
10.2024 - Current
Office Manager
Sea Breeze Pools
03.2022 - Current
Service Manager
Valvoline
06.2019 - 03.2022
Mechanic
Tire Kingdom
10.2018 - 06.2019
Power Generation Technician
UNITED STATES ARMY ACTIVE GUARD
03.2011 - 03.2017
General Studies
Jupiter High School
Associate of Arts -
Valencia College