Michael Boyce
DeLand,FL
Summary
Skilled Assistant Manager with expertise in team leadership and project management. Proven ability to lead diverse teams, manage multiple priorities, and enhance customer service. Track record of improving operational efficiency and driving customer satisfaction through effective problem-solving and decision-making.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Assistant Manager
Dominos Pizza Inc.
Sanford, Florida
10.2024 - Current
- Managed daily operations and coordinated team activities in high-volume environment.
- Ensured compliance with food safety regulations and cleanliness protocols.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed all opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and issues, enhancing overall satisfaction levels.
- Monitored inventory levels and ordered supplies to ensure availability.
- Monitored employee performance and delivered actionable feedback to support development initiatives.
- Supervised daily operations including scheduling shifts, assigning duties.
Assistant Manager
Circle K
Key West, Florida
04.2023 - 07.2024
- Managed daily operations and coordinated team activities in high-volume environment.
- Assisted in training new staff on customer service and food preparation standards.
- Ensured compliance with food safety regulations and cleanliness protocols.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
Food Runner
Salute! Restaurant
Key West, Florida
07.2022 - 04.2024
- Delivered food promptly to tables, ensuring accurate order fulfillment.
- Assisted servers by restocking supplies and retrieving necessary items.
- Maintained cleanliness of dining area and service stations during shifts.
- Participated in training new food runners on restaurant procedures and standards.
- Ensured that all orders were correct before leaving the kitchen area.
- Organized food orders and ensured accuracy of items served to customers.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
General Manager
Dominos Pizza Inc.
Orlando, FL
08.2018 - 08.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations to ensure efficient pizza production and delivery.
- Coordinated scheduling to optimize labor resources during peak hours.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained staff on best practices for customer service and food safety.
- Trained employees on duties, policies and procedures.
- Conducted performance evaluations to support employee development and accountability.
- Ensured compliance with health regulations and company standards in all operations.
- Facilitated team meetings to communicate goals, updates, and feedback effectively.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
Head Lifeguard
Village Of Islamorada
Islamorada, Florida
03.2013 - 07.2016
- Supervised lifeguard team during operations at Village Of Islamorada aquatic facilities.
- Conducted safety drills to ensure preparedness for emergency situations.
- Monitored pool areas for safety compliance and cleanliness standards.
- Enforced facility rules to maintain a safe environment for patrons.
- Responded promptly to emergencies, providing first aid and rescue as needed.
- Maintained cleanliness of the pool deck, locker rooms, and other areas associated with the aquatic facility.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Conducted daily chemical tests on water quality and temperature to ensure safe swimming conditions.
- Performed regular maintenance checks on equipment such as first aid kits, rescue tubes, backboards.
Education
Coral Shored High School
Tavernier, FLSkills
- Inventory control
- Point-of-sale systems
- Food safety compliance
- Team management
- Staff training
- Customer service
- Conflict resolution
Certification
- CPR Certified
- First Aid Certified
- ServSafe Certified
Timeline
Assistant Manager
Dominos Pizza Inc.
10.2024 - Current
Assistant Manager
Circle K
04.2023 - 07.2024
Food Runner
Salute! Restaurant
07.2022 - 04.2024
General Manager
Dominos Pizza Inc.
08.2018 - 08.2021
Head Lifeguard
Village Of Islamorada
03.2013 - 07.2016
Coral Shored High School