Michael Brauchle
Palm Bay,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Driver/Sr. Customer Service Agent
FedEx
West Palm Beach, FL
09.1985 - 11.2013
- Assisted customers with inquiries regarding products and services through phone calls.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Created reports detailing customer interactions for management review.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Answered incoming calls promptly and professionally within company standards.
- Managed high-volume of inbound and outbound customer calls.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Returned customer calls in established turnaround time to meet company objectives.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Certification of Studies - Computer Networking And Repair
Keiser College
Lake Worth, FL06-2003
Skills
- Complaint resolution
- Positive and professional
- Researching
Affiliations
- Currently serving as a Secretary on the board of a homeowners association in West Palm Beach Florida.
Accomplishments
- Recently enrolled in and passed Azure Tide Real Estate Sales Associate training course.
Certification
- Certified by the state of Florida to sit on the board of a homeowners association.
Certified to take the Florida Real Estate exam should i decide to in the next two years.
References
References available upon request.
Timeline
Driver/Sr. Customer Service Agent
FedEx
09.1985 - 11.2013
Certification of Studies - Computer Networking And Repair
Keiser College
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