Michael Breeden
Durham,NC
Summary
A reliable employee with a proven track record in enhancing operational efficiency and team performance. Excelled in data analysis and relationship building, significantly improving departmental workflows and staff productivity. Skilled in leveraging professional acumen to train and motivate, fostering a culture of high achievement and collaboration.
Overview
6
6
years of professional experience
Work History
Supervisor
Spectrum
Morrisville, US
02.2023 - Current
- Company Overview: Charter Communication
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Delegated tasks to team members according to individual strengths
- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results
- Analyzed data from surveys and reports to identify trends or opportunities for improvement
- Used financial accounting or spreadsheet software to calculate revenue, sales and expenses
- Charter Communication
Warehouse Manager
Fedex
Durham, US
05.2021 - 01.2023
- Responsible for payroll adjustments, maintaining a low turnover rate, overseeing job application, hiring
- Allocating resources (people, equipment, and money) to carry out the company's plans
- Ensured efficient management of warehouse operations and personnel, including receiving, loading, unloading, storage, inventory control, shipping, distribution and returns
- Supervised, scheduled, and trained staff to drive safe and efficient operation of warehouse and delivery functions
- Resolved problems concerning transportation, logistics systems, imports, and exports, and customer issues
Network Analyst
NetApp
Morrisville, US
04.2020 - 04.2021
- Analyzing issues and determining correct software or hardware solution
- Developed and maintained network security systems, including firewalls, intrusion detection systems, and antivirus software
- Analyzed business requirements to design and implement secure networks that met customer needs
- Installed new hardware and software systems and components, ensured integration with existing network systems
- Monitored industry websites and publications for information about patches, releases, viruses, and potential problem identification
Service Desk Analyst
SunTrust
Durham, NC
07.2018 - 04.2020
- Responding to IT support requests over the phone, via email and in person.
- Downloading, installing and configuring software to meet user requirements.
- Ensuring correct use of applications, networks and equipment.
- Testing and updating existing software.
- Escalating advanced IT support cases.
- Maintaining IT documentation including network and user details
- Documenting records of actions taken
- Fixing hardware issues including replacing equipment and peripherals such as computers, terminals and routers
- Ensuring computer network's optimal performance
- Working in a call center (where applicable)
- Analyzing issues and determining correct software or hardware solution.
Education
Associates - Information Technology
Durham Technical Community College
Durham, NC01.2020
High School Diploma -
Hillside High School
01.2018
Skills
- Sales Development
- Account Servicing
- Building rapport
- Business Acumen
- Excellent Communication
- Assertive Leadership
Volunteer Experience
Mentor, At-Risk Youth, TMLA (Thomas Mentor Leadership Academy), Durham, North Carolina, 01/01/13, Present, Provided guidance and support to at-risk youth in challenging situations., Provided guidance and support to mentees, helping them develop their skillset and reach their goals., Modeled healthy, trusting relationships through clear communication and setting appropriate boundaries., Built relationships with youth by planning and participating in activities together.
Languages
Spanish, Conversational
Timeline
Supervisor
Spectrum
02.2023 - Current
Warehouse Manager
Fedex
05.2021 - 01.2023
Network Analyst
NetApp
04.2020 - 04.2021
Service Desk Analyst
SunTrust
07.2018 - 04.2020
Associates - Information Technology
Durham Technical Community College
High School Diploma -
Hillside High School