Michael Briseno
Los Angeles,CA
Summary
Flexible hard worker ready to learn and contribute to team success. Goal-driven Service Manager offering over 28 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 28 years of progressive experience.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Manager
Marina del Rey Toyota
Marina Del Rey , CA
2018.04 - 2023.02
- Developed and implemented strategies to increase customer satisfaction.
- Monitored sales performance and identified areas of improvement.
- Created monthly reports on inventory, sales and profits.
- Customer Service writing up customer sales
- Coordinated with other departments to ensure smooth flow of operations.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
DTLA Toyota
Dtla Toyota
Los Angeles
2015.03 - 2018.03
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Pep Boys
Pep Boys Auto Parts & Service
Los Angeles
1999.03 - 2015.12
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Ensured compliance with applicable laws and regulations related to services provided.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Pitched in to complete various duties during peak periods or employee absences.
- Guided department employees on changes from management.
- Created annual department budget, aligning with organization's financial and operational objectives.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed business performance data and forecasted business results for upper management.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
Airport Marina Ford
Ford
Los Angeles , CA
2011.03 - 2015.02
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Maintained adequate staffing to meet objectives within budget.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Minimized staff turnover through appropriate selection, orientation and training.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Hamilton High School
Los Angeles, CA1999-03
Automotive Degree - Automotive Technology
WyoTech - Fremont
Fremont, CA1997-01
Skills
- Relationship Building
- Inventory Management
- Goal Setting
- Performance Evaluations
- Staff Supervision
- Fluent in SPANISH
- Schedule Management
- New Employee Hiring
- Project Planning
- Service Documentation
- Customer Service
- Workplace Safety
- Conflict Resolution
- Budget Control
- Estimating and Quoting
- Employee Training and Development
- Maintenance Planning
- Reporting and documentation
- Goal-Oriented
- Leadership Development
Certification
- ASE CERT BRAKES - SUSPENSION -ENGINE PERFORMANCE -AC HEATING
Languages
Spanish
Professional
Timeline
Assistant Manager
Marina del Rey Toyota
2018.04 - 2023.02
DTLA Toyota
Dtla Toyota
2015.03 - 2018.03
Airport Marina Ford
Ford
2011.03 - 2015.02
Pep Boys
Pep Boys Auto Parts & Service
1999.03 - 2015.12
High School Diploma -
Hamilton High School
Automotive Degree - Automotive Technology
WyoTech - Fremont
- ASE CERT BRAKES - SUSPENSION -ENGINE PERFORMANCE -AC HEATING
Similar Profiles
Emilio CarrollEmilio Carroll
Waiter at Marina Del ReyWaiter at Marina Del Rey
Fred AmayaFred Amaya
Registered Nurse, Medical-Surgical Unit at Cedars Sinai Marina Del Rey HospitalRegistered Nurse, Medical-Surgical Unit at Cedars Sinai Marina Del Rey Hospital
Patricia Ann MartinezPatricia Ann Martinez
PBX Operator at Cedars Sinai Marina Del Rey HospitalPBX Operator at Cedars Sinai Marina Del Rey Hospital