Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL BRITTON

Austin,Texas

Summary

Personable and dedicated Customer Experience Representative with extensive experience in the technology industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients and resolving escalations with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

7
7
years of professional experience

Work History

Technical Product Specialist

Punchh
12.2022 - Current
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided customer service and issue resolution to increase QA satisfaction levels.

Global Service Manager

Fourth LLC
03.2021 - 04.2022
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems.
  • Drove customer escalations to resolution by engaging directly with clients.

Customer Care Team Lead

Fourth LLC
06.2020 - 03.2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • De-escalated customer issues with proven conflict mediation and problem solving abilities.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Integrated process improvements to increase overall workflow.

Customer Care Technician

Fourth LLC
03.2018 - 06.2019
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Responded to customer concerns and complaints professionally and promptly to resolve issues.

Education

High School Diploma -

Cedar Park High School
Cedar Park, TX
01.2019

Skills

  • Driving business growth
  • Leadership development
  • Teambuilding
  • Customer service
  • Computer skills
  • People skills
  • Creating and implementing new processes
  • Customer outreach
  • Escalation Management and resolution on a Global Level
  • Used Glean and Microsoft Copilot
  • Customer support
  • API
  • Product training

Timeline

Technical Product Specialist

Punchh
12.2022 - Current

Global Service Manager

Fourth LLC
03.2021 - 04.2022

Customer Care Team Lead

Fourth LLC
06.2020 - 03.2021

Customer Care Technician

Fourth LLC
03.2018 - 06.2019

High School Diploma -

Cedar Park High School

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