Michael Broberg
Richardson,TX
Summary
Accomplished Manager at UPS, adept in enhancing operational efficiency and fostering team productivity. Spearheaded initiatives that streamlined processes, achieving significant cost savings and compliance. Skilled in data analytics and motivational leadership, my approach led to improved project delivery and a culture of continuous improvement. Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence. Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors.
Overview
29
29
years of professional experience
Work History
Manager - Business Operations
UPS
Dallas, TX
05.2020 - 05.2024
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Ensured compliance with industry regulations by regularly updating internal policies and providing employee training on new guidelines as needed.
- Managed cross-functional teams for improved project delivery and deadline adherence.
- Facilitated communication between various departments, encouraging collaboration for optimal results.
- Oversaw daily operations, ensuring smooth functioning of all departments and timely issue resolution.
- Optimized inventory management processes, reducing waste while maintaining adequate stock levels to meet demand.
- Coordinated staff training programs to enhance skill sets and boost overall productivity levels.
- Conducted regular performance reviews, fostering a culture of continuous improvement among employees.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Projects Manager
UPS
Haslet, TX
01.2018 - 04.2020
- Conducted comprehensive post-project evaluations to identify areas for improvement in future initiatives.
- Facilitated seamless transitions between project phases by coordinating closely with various departments involved in the process flow.
- Enhanced team collaboration through regular meetings, progress updates, and addressing concerns promptly.
- Optimized resource allocation, ensuring efficient utilization of manpower and materials throughout the project lifecycle.
- Improved overall organizational productivity by sharing best practices with other departmental managers across the company.
- Improved project efficiency by streamlining processes and implementing time-saving strategies.
Industrial Engineering Supervisor
UPS
Dallas, TX
02.2008 - 10.2010
- Collaborated with other departments to optimize workflows, streamline communication channels, and improve overall plant operations.
- Improved workplace safety measures by identifying potential hazards within the facility''s layout and implementing corrective action plans.
- Conducted time studies on various tasks to establish accurate production standards that contributed to better labor planning decisions.
- Streamlined production processes by implementing lean manufacturing techniques, reducing waste and improving efficiency.
- Managed budgets, resource allocation, and project timelines for successful completion of various industrial engineering projects.
- Led cross-functional teams to identify opportunities for process improvements, resulting in reduced lead times and increased productivity.
Operations Supervisor
UPS
Mesquite, TX
03.1995 - 01.2008
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Education
Bachelor of Arts - Sociology
The University of Texas At Dallas
Richardson, TX05.1997
Skills
- Operational Efficiency
- Productivity Improvement
- Effective Communication
- Decision-making capabilities
- Relationship building and management
- Onboarding and training
- Public Speaking
- Motivational Leadership
- Data Analytics
- Logistics Management
- Business Planning
Accomplishments
- I obtained my degree at UTD while working at UPS
- Won 4 Safety Achievements awards at UPS
- Certified in Labor negotiations.
- Certified in OSHA safety compliance training
Being outside, Golf, Sports, and Fishing
Hobbies and being outside working with my hands is my main passion. Sports and working in a team experience to achieve a goal.
Horticulture and growing plants, putting something in the ground and nurturing it until it blooms or bares fruit
Timeline
Manager - Business Operations
UPS
05.2020 - 05.2024
Projects Manager
UPS
01.2018 - 04.2020
Industrial Engineering Supervisor
UPS
02.2008 - 10.2010
Operations Supervisor
UPS
03.1995 - 01.2008
Bachelor of Arts - Sociology
The University of Texas At Dallas