Michael Brown
Summary
Hardworking Automotive Technician with 22 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Automotive Service Technician
Bimmers R US
06.2014 - 10.2024
- Enhanced customer satisfaction by diagnosing and repairing complex automotive issues in a timely manner.
- Streamlined repair processes for increased efficiency and improved turnaround times on vehicle services.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Assisted in training junior technicians, sharing knowledge of advanced diagnostic techniques and best practices for quality repairs.
- Reduced rework rates by consistently performing thorough inspections and accurately identifying all necessary repairs.
- Implemented preventative maintenance programs to extend the life of vehicles and minimize costly repairs for customers.
- Increased repeat business through exceptional customer service and high-quality workmanship on all repairs.
- Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
- Consistently met or exceeded productivity goals by effectively managing time and prioritizing tasks accordingly.
- Coordinated with parts department to determine availability of necessary components.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Analyzed vehicle data using advanced diagnostic equipment.
- Investigated customer complaints to identify cause of malfunctions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Read and followed technical documentation to complete accurate repairs.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Repaired and replaced worn and damaged components.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Examined new and replacement parts to uncover defects.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Enhanced overall shop reputation by consistently delivering high-quality repairs that exceeded customer expectations.
- Contributed to team success by sharing technical expertise during challenging diagnostic scenarios or difficult repairs.
- Stayed current on industry trends, attending training seminars regularly to update skills as new technologies emerged in automotive repair.
Automotive Technician
Spitzer Automotive
04.2001 - 05.2014
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Completed customer orders and warranty services according to manufacturer specifications.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Investigated customer complaints to identify cause of malfunctions.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Analyzed vehicle data using advanced diagnostic equipment.
- Read and followed technical documentation to complete accurate repairs.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Coordinated with parts department to determine availability of necessary components.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
Education
Master of Arts - Certificate in Automotive Technology
Lincoln College of Technology - Indianapolis
Indianapolis, IN04.2001
GED -
Dewitt Clinton High School
Bronx, NY06.1995
Skills
- Installations and repairs
- Automotive Maintenance
- Safety Inspections
- Parts Replacement
- Vehicle maintenance and repair
- Fuel systems
- Welding and fabrication
- Steering systems
- Brake Systems
- Performance Tuning
- Suspension Systems
- Heating and Air Conditioning
- Electrical Systems
- Engine repair
Certification
hunter alignment certification
class b cdl
class b cdl with passenger and airbrake endorsements
Timeline
Automotive Service Technician
Bimmers R US
06.2014 - 10.2024
Automotive Technician
Spitzer Automotive
04.2001 - 05.2014
Master of Arts - Certificate in Automotive Technology
Lincoln College of Technology - Indianapolis
GED -
Dewitt Clinton High School
hunter alignment certification
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