Michael Brown
Memphis,TN
Summary
Results-driven Quality Control Inspector with a proven track record at Jabil/Staffline, adept at enhancing operational efficiency and resolving quality issues. Skilled in using advanced inspection tools and fostering team collaboration to achieve high standards. Recognized for improving defect rates and delivering exceptional client service through effective communication and problem-solving.
Overview
13
13
years of professional experience
Work History
Quality Control Inspector
Jabil/Staffline
Memphis, TN
12.2018 - 12.2019
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Completed precise measurements using special tools.
- Used [Tool] to inspect quality of products, taking note of functionality, appearance and other specifications.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
On The Go Nailz Salon and Spa
Erica Owen
4325 Stage Rd
02.2014 - Current
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Communicated with spa team members if clients canceled or changed appointment times.
- Escorted clients to spa areas, treatment rooms and offices.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Listened closely to customer complaints and responded appropriately to issues.
Picking Packer
Pro Star Fulfillment/ LSI Staffing
09.2019 - 01.2020
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Documented production information via daily system logs and discussed issues with management.
Radial - Rf Scan Gun , Picker , Packing
Staffline
2838 Hickory Hill Rd
12.2017 - 09.2018
- Recorded daily progress using Software and examined data to identify and rectify problems in productivity.
- Efficiently prepared Type product packages based on shipment needs, packing necessities and customer requests.
- Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
- Worked with Job title and Type departments to fix bottlenecks in packaging and Type delays.
- Quickly replenished items taken from shelves, safely using Tool and Type equipment to lift and organize products.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Quickly and properly wrapped and boxed Type and Type items, maintaining uniformity to meet fulfillment targets.
- Utilized Description system to receive orders and directions to correct item locations.
Picker Packer
Federal Express
Memphis, TN
11.2022 - 04.2023
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
Soil Sorter Lead
Linen King
Memphis
02.2026 - 09.2026
- Sorted and organized linen products to ensure efficient workflow.
- Operated sorting machinery, adhering to safety protocols and operational standards.
- Maintained cleanliness and order within sorting area to promote efficiency.
- Assisted in training new staff on sorting processes and equipment use.
- Collaborated with team members to optimize sorting procedures for improved output.
- Monitored inventory levels of linen products, reporting discrepancies as needed.
- Implemented best practices for handling delicate fabrics to prevent damage.
- Participated in continuous improvement initiatives to enhance sorting accuracy and speed.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Operated pallet jacks to move large and heavy items for sorting.
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
- Inspected items for damage or defects before sorting as part of quality control process.
- Followed company policies and procedures to produce consistent work results.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Recorded and tracked items sorted to confirm accuracy.
- Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
- Enhanced sorting efficiency by implementing innovative techniques and strategies.
- Utilized sorting systems to sort items fast and accurately.
Crew Member Popeyes Austin Peay Highway
Restaurant Brands International
3660 Austin Peay Highway
02.2024 - Current
- I STARTED OFF AS - Crew Memeber
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Took orders, prepared meals, and collected payments.
- Operated cash register to ring up final bill and process various forms of payment. -Cashier Certification
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Stocked shelves to organize aisles in assigned department.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Assisted other team members to achieve goals.
- Accurately operated cash register to process customer payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Documented customer orders and conveyed special requests to kitchen staff.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Backed up servers by setting up trays and completing some food deliveries.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Observed customer purchases in line and differentiated between standard portions.
- Brewed coffee and tea and changed out drink station syrups.
- Replenished serving stations with fresh food and cleaned up spills.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Certification - Forklift Training
Olympic Career Training Institute
2851 Lamb Pl Ste 11, Memphis, TN 38118 ·09.2023
No Degree - Barbering
Barbering - Memphis
550 Alabama Ave, Memphis, TN 38105 04.2026
No Degree - Criminal Justice
Southwest Tennessee Community College
Memphis, TNNo Degree - Building Construction Technology
Tennessee College of Applied Technology - Memphis
Memphis, TNHigh School Dipolma -
Bolton High School / John S Wilder Highschool .
Arlington, TN12.2017
Skills
- Information Updates
- Time Management
- Customer Inquiries
- Client Service
- Advertising Techniques
- Team Goals
- Corrective Actions
- Staff Management
- Operational Efficiency
- Intake Forms
- Reading Comprehension
- Cash Register Operations
- Inventory Accuracy
- Bank Deposits
- Inventory Control Processes
- Filing Systems
- Repair Services
- Facility Maintenance
- Front Desk Management
- Store Displays
- Microsoft Word, Excel ,and PowerPoint
- Soil Sorting
- Laundry Services
- Food Prep
- Janitorial
- Multitasking
Timeline
Soil Sorter Lead
Linen King
02.2026 - 09.2026
Crew Member Popeyes Austin Peay Highway
Restaurant Brands International
02.2024 - Current
Picker Packer
Federal Express
11.2022 - 04.2023
Picking Packer
Pro Star Fulfillment/ LSI Staffing
09.2019 - 01.2020
Quality Control Inspector
Jabil/Staffline
12.2018 - 12.2019
Radial - Rf Scan Gun , Picker , Packing
Staffline
12.2017 - 09.2018
On The Go Nailz Salon and Spa
Erica Owen
02.2014 - Current
Certification - Forklift Training
Olympic Career Training Institute
No Degree - Barbering
Barbering - Memphis
No Degree - Criminal Justice
Southwest Tennessee Community College
No Degree - Building Construction Technology
Tennessee College of Applied Technology - Memphis
High School Dipolma -
Bolton High School / John S Wilder Highschool .