Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

MICHAEL BRUMFIELD

Kernersville,NC

Summary

Shipping, receiving, and claims mail specialist known for managing large daily mail volumes, improving retrieval through organized filing systems, and reducing processing time. Supports accurate data entry, inventory tracking, and team training while maintaining dependable recordkeeping and smooth document flow across operations.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Staples
Kernersville, North Carolina
2026.06 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer inquiries for Staples office supply orders and account questions.
  • Processed returns, exchanges, and refunds through Staples service systems.
  • Tracked orders and shipment status in Staples order management tools.

CLAIMS MAIL SUPPORT ASSOCIATE

National General Insurance Company
Winston-Salem, NC
2005.01 - 2025.10
  • Processed and distributed 1.1K daily claims mail accurately
  • Consolidated large data volumes, ensuring accurate and accessible records
  • Streamlined mail operations, enhancing overall processing efficiency
  • Trained new staff on claims procedures and data entry to improve onboarding experience
  • Improved retrieval efficiency via meticulous filing systems

Education

BACHELOR OF ARTS (BA) - AMERICAN HISTORY & BUSINESS

Doeffler University
Misenheimer, NC
1993-04

Skills

  • Shipping & Receiving Operations, Problem Resolution, Communication, Data Entry, Filing & Storage Systems, Claims Processing Procedures, Inventory Management, File Coordination, Strategic Planning, Team Leadership, Collaboration, Records Consolidation, Report & Document Generation, Data Entry Practices, Packing & Labeling, Administrative Support, Process Improvement, Relationship Management, Mail Distribution, Mail Processing Operations, Staff Training & Development, Compliance, Database Management
  • Order management
  • Returns processing

Personal Information

Title: shipping receiving, customer service

Timeline

Customer Service Representative

Staples
2026.06 - Current

CLAIMS MAIL SUPPORT ASSOCIATE

National General Insurance Company
2005.01 - 2025.10

BACHELOR OF ARTS (BA) - AMERICAN HISTORY & BUSINESS

Doeffler University
MICHAEL BRUMFIELD