Michael Brunelle
Santa Cruz,CA
Summary
Dynamic Troubleshooter at PG&E with expertise in electrical service diagnostics and panel inspections. Proven track record in enhancing operational efficiency through effective collaboration and training. Skilled in drone inspections, leveraging strong communication to clarify complex issues, resulting in improved client satisfaction and long-term solutions for recurring problems.
Professional and experienced problem solver with focus on diagnosing and resolving complex issues. Adept at team collaboration, adapting to changing needs, and achieving results. Strong analytical skills, technical troubleshooting abilities, and effective communication. Reliable and flexible, ensuring seamless operations and effective solutions.
Overview
21
21
years of professional experience
Work History
Troubleshooter
PG&E
San Jose, CA
10.2004 - 01.2026
- Diagnosed and resolved system malfunctions to ensure uninterrupted service delivery.
- Collaborated with cross-functional teams to streamline troubleshooting processes and enhance operational efficiency.
- Trained junior troubleshooters on advanced diagnostic tools and techniques, fostering skill development within the team.
- Analyzed recurring issues to identify root causes, leading to long-term solutions and improved reliability.
- Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
- Served as a subject matter expert on key technologies, assisting colleagues with challenging technical problems.
- Identified root causes of recurring issues, implementing long-term solutions to prevent future occurrences.
- Operated drones for aerial photography and surveying, ensuring compliance with safety regulations.
- Conducted pre-flight inspections to maintain equipment functionality and reliability.
- Developed flight plans based on project requirements, optimizing routes for efficiency.
- Maneuvered drone around obstacles and obstructions.
Education
Graduate Certificate - Drone Academy
Northwest Lineman College
Meridian, ID10-2024
Skills
- Electrical service and panel troubleshooting
- Electrical panel inspections
- System diagnostics on electrical equipment in the field
- Technical troubleshooting
- Drone inspectionsan
- with common electrical building codes
Timeline
Troubleshooter
PG&E
10.2004 - 01.2026
Graduate Certificate - Drone Academy
Northwest Lineman College