Michael Bryant

- IT support for Criminal Investigative wing of IRS for the entire Northern California (NORCAL) region of approximately 200 users and 600 assets geographically dispersed across 9 site locations.

- Ensured successful completion of server backups and backup tape maintenance for 9 site locations throughout the region.

- Performed remote reimaging for laptops then ensured installation of software packages through SCCM.

- Accounted for issued equipment to government employees using various government databases.

- Managed file share permissions on 9 Windows Server 2016 for the entire Northern region.

-Managed Active Directory user account groups for NORCAL users.

-Managed server and desktop resources including capacity, availability, accounts, network permissions for Windows NT, Windows 2000, Windows XP and Windows Server 2003.

-Performed operating system (OS) imaging on hundreds on hundreds of PCs using Norton and Acronis software.

-Utilized the Remedy IT service management to document and route service request on a network of hundreds of thousands of users.

-Participated in several small-to-large network systems upgrades of servers and desktops.

-Skilled at diagnosing network connectivity problems.

-Knowledge of networking protocols and networking concepts.

-Troubleshoot a wide variety of obscure government software.

-Strong customer service skills.