Michael Buenaventura
Danbury,CT
Summary
Dynamic person with a proven track record as an independent landlord, excelling in tenant relations and financial accuracy. Bilingual in Spanish, I leverage strong communication skills and numerical precision to enhance customer satisfaction and streamline operations. Committed to fostering positive environments and ensuring timely resolutions for all stakeholders.
Overview
14
14
years of professional experience
Work History
Property Manager
(Independent/ Landlord)
Danbury, CT
12.2018 - Current
- Managed operations for two residential rental properties, overseeing tenant relations and payments
- Collected, processed, and recorded rent payments via cash, checks, and electronic methods with consistent accuracy
- Maintained detailed financial records and ensured timely deposits and reconciliations
- Communicated professionally with tenants regarding payments, lease terms, and account questions
- Maintained confidentiality of tenant financial and personal information
Delivery Driver
United Parcel Service, UPS
Brookfield, CT
05.2020 - 01.2026
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Maintained accurate delivery logs, tracking shipments and managing route changes.
- Collaborated with team members to optimize delivery routes and reduce operational delays.
- Utilized handheld devices for real-time tracking and documentation of deliveries.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Recruiter Assistant
Census Bureau
Danbury, CT
06.2019 - 12.2019
- Attended events to convoy employment opportunities
- Assisted in managing applicant tracking system to ensure accurate documentation of candidate progress.
- Facilitated onboarding processes for new hires, improving overall employee integration experience.
- Collected post event feedback results and analysis
Building Service Team Leader
Stew Leonard’s
Danbury, CT
08.2012 - 05.2019
- Trained new staff on customer service protocols and operational procedures.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Coordinated scheduling to optimize workforce allocation and meet peak demand.
- Cross trained in various departments including cashier/money handler
Education
High School Diploma -
Danbury High
Danbury, CTSkills
- Strong numerical accuracy and focus/ cash handling
- Costumer oriented
- Comfortable learning systems and procedures
- Professional communication style
- Flexible availability, including weekends
- Proven long-term responsibility and trustworthiness
- Bilingual Fluent in Spanish
Timeline
Delivery Driver
United Parcel Service, UPS
05.2020 - 01.2026
Recruiter Assistant
Census Bureau
06.2019 - 12.2019
Property Manager
(Independent/ Landlord)
12.2018 - Current
Building Service Team Leader
Stew Leonard’s
08.2012 - 05.2019
High School Diploma -
Danbury High