Michael Burdick
Portsmouth,VA
Summary
Dynamic IT professional with a proven track record at Sentara, excelling in technical support and troubleshooting. Adept at enhancing system performance and user satisfaction through effective problem-solving and collaboration. Skilled in Active Directory maintenance and inventory control, consistently delivering results in high-pressure environments while fostering strong team relationships.
Overview
29
29
years of professional experience
Work History
Desktop Support Analyst
Sentara
Sentara Louise Obici Hospital
04.2016 - 03.2025
- Enhanced system performance by troubleshooting and resolving technical issues for end users.
- Maintained a high level of professionalism when interacting with customers, colleagues, and management to foster strong working relationships and promote a positive workplace atmosphere.
- Installed, configured and maintained computer systems and network connections.
- Provided on-site and remote technical support to users.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Installed new hardware and software, patched systems, and configured settings.
- Traveled to other regional SMG's and hospitals for services.
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
- Coordinated with vendors to obtain necessary components and maintain smooth operations.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications, and peripheral equipment.
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Directly supported in-house service ticket software for non-emergency user-related issues.
- Improved user satisfaction by resolving numerous help desk tickets in a timely manner.
- Contributed to the success of IT projects by assisting with hardware installations, upgrades, and migrations.
- Supported remote users effectively by utilizing remote desktop tools for troubleshooting and issue resolution.
- Delivered exceptional customer service while addressing urgent technical issues via phone, email, or in-person support channels.
CNC Programmer
Dave's Cabinet Inc.
Chesapeake, VA
09.1996 - 04.2016
- Improved CNC program efficiency by optimizing tool paths and reducing cycle times.
- Provided technical support for shop floor personnel, assisting with setup procedures and addressing any issues related to CNC programs.
- Increased machine uptime by troubleshooting and resolving programming errors promptly.
- Maintained organized library of CNC programs, ensuring version control and easy access for all team members involved in the production process.
- Reviewed CNC designs for pre-production errors, eliminating design flaws to reduce raw material waste.
- Reduced material waste by refining cutting strategies and improving stock utilization.
- Designed work paths for custom projects, selecting appropriate parameters for speed, feed rates and tool selection.
- Translated work orders and blueprints into machining parameters and plans.
- Streamlined workflow by creating standardized templates for commonly used machining operations.
- Developed custom macros for complex machining tasks, simplifying programming and increasing productivity.
- Established strong working relationships with machine operators, fostering open communication lines and facilitating quick resolution of any programming-related issues.
- Created precision CNC projects for clients in the custom millwork and cabinet industries.
- Mentored junior programmers, sharing knowledge of best practices and industry standards in CNC programming.
- Tailored CNC designs for use across numerous raw material types.
- Inspected finished products to verify compliance with production tolerances.
- Reduced equipment downtime by implementing proactive maintenance schedules and quick-response troubleshooting protocols.
- Collaborated with engineering teams to design and execute precise CNC programs for new product prototypes.
- Conducted thorough training sessions for junior CNC operators, enhancing team skill levels and performance.
IT Systems Administrator
Dave's Cabinet Inc
Chesapeake, VA
09.2001 - 04.2015
- Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
- Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer amongst team members.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
- Implemented effective monitoring solutions to track system performance metrics, enabling proactive issue resolution.
- Secured network systems by implementing robust security protocols, mitigating risks associated with cyber threats.
- Enhanced system performance by optimizing server configurations and implementing regular maintenance routines.
- Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
- Spearheaded disaster recovery initiatives, ensuring a prompt response to restore normal operations in the event of an emergency.
- Led migration efforts from legacy systems onto modern platforms without causing disruptions to end-users or compromising data integrity.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Configured and tested Windows Server operating systems with roles features.
- Mentored employees and offered constructive feedback for performance improvement.
- Researched and recommended new technologies and strategies for improving system performance.
- Designed and evaluated WAN and LAN connectivity technologies.
- Maximized system availability through development and testing of contingency plans.
Education
High School Diploma -
Currituck County High School
Currituck, NC09-1991
Skills
- Technical Support Proficiency
- Active Directory Maintenance
- Effective Troubleshooting skills
- User Support Services
- Adaptability and flexibility
- Adaptable Learning Approach
- Virus and malware removal
- Networking experience
- Inventory Control Expertise
- Teamwork and collaboration
- Problem-solving abilities
- Self motivation
Timeline
Desktop Support Analyst
Sentara
04.2016 - 03.2025
IT Systems Administrator
Dave's Cabinet Inc
09.2001 - 04.2015
CNC Programmer
Dave's Cabinet Inc.
09.1996 - 04.2016
High School Diploma -
Currituck County High School