Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper

Michael Burdick

Portsmouth,VA

Summary

Dynamic IT professional with a proven track record at Sentara, excelling in technical support and troubleshooting. Adept at enhancing system performance and user satisfaction through effective problem-solving and collaboration. Skilled in Active Directory maintenance and inventory control, consistently delivering results in high-pressure environments while fostering strong team relationships.

Overview

29
29
years of professional experience

Work History

Desktop Support Analyst

Sentara
04.2016 - 03.2025
  • Enhanced system performance by troubleshooting and resolving technical issues for end users.
  • Maintained a high level of professionalism when interacting with customers, colleagues, and management to foster strong working relationships and promote a positive workplace atmosphere.
  • Installed, configured and maintained computer systems and network connections.
  • Provided on-site and remote technical support to users.
  • Troubleshot various technical issues dealing with printers, network and phone systems.
  • Installed new hardware and software, patched systems, and configured settings.
  • Traveled to other regional SMG's and hospitals for services.
  • Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
  • Coordinated with vendors to obtain necessary components and maintain smooth operations.
  • Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications, and peripheral equipment.
  • Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
  • Directly supported in-house service ticket software for non-emergency user-related issues.
  • Improved user satisfaction by resolving numerous help desk tickets in a timely manner.
  • Contributed to the success of IT projects by assisting with hardware installations, upgrades, and migrations.
  • Supported remote users effectively by utilizing remote desktop tools for troubleshooting and issue resolution.
  • Delivered exceptional customer service while addressing urgent technical issues via phone, email, or in-person support channels.

CNC Programmer

Dave's Cabinet Inc.
09.1996 - 04.2016
  • Improved CNC program efficiency by optimizing tool paths and reducing cycle times.
  • Provided technical support for shop floor personnel, assisting with setup procedures and addressing any issues related to CNC programs.
  • Increased machine uptime by troubleshooting and resolving programming errors promptly.
  • Maintained organized library of CNC programs, ensuring version control and easy access for all team members involved in the production process.
  • Reviewed CNC designs for pre-production errors, eliminating design flaws to reduce raw material waste.
  • Reduced material waste by refining cutting strategies and improving stock utilization.
  • Designed work paths for custom projects, selecting appropriate parameters for speed, feed rates and tool selection.
  • Translated work orders and blueprints into machining parameters and plans.
  • Streamlined workflow by creating standardized templates for commonly used machining operations.
  • Developed custom macros for complex machining tasks, simplifying programming and increasing productivity.
  • Established strong working relationships with machine operators, fostering open communication lines and facilitating quick resolution of any programming-related issues.
  • Created precision CNC projects for clients in the custom millwork and cabinet industries.
  • Mentored junior programmers, sharing knowledge of best practices and industry standards in CNC programming.
  • Tailored CNC designs for use across numerous raw material types.
  • Inspected finished products to verify compliance with production tolerances.
  • Reduced equipment downtime by implementing proactive maintenance schedules and quick-response troubleshooting protocols.
  • Collaborated with engineering teams to design and execute precise CNC programs for new product prototypes.
  • Conducted thorough training sessions for junior CNC operators, enhancing team skill levels and performance.

IT Systems Administrator

Dave's Cabinet Inc
09.2001 - 04.2015
  • Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
  • Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer amongst team members.
  • Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
  • Implemented effective monitoring solutions to track system performance metrics, enabling proactive issue resolution.
  • Secured network systems by implementing robust security protocols, mitigating risks associated with cyber threats.
  • Enhanced system performance by optimizing server configurations and implementing regular maintenance routines.
  • Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
  • Spearheaded disaster recovery initiatives, ensuring a prompt response to restore normal operations in the event of an emergency.
  • Led migration efforts from legacy systems onto modern platforms without causing disruptions to end-users or compromising data integrity.
  • Spearheaded inventory control measures to replenish and maintain IT equipment.
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Configured and tested Windows Server operating systems with roles features.
  • Mentored employees and offered constructive feedback for performance improvement.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Maximized system availability through development and testing of contingency plans.

Education

High School Diploma -

Currituck County High School
Currituck, NC
09-1991

Skills

  • Technical Support Proficiency
  • Active Directory Maintenance
  • Effective Troubleshooting skills
  • User Support Services
  • Adaptability and flexibility
  • Adaptable Learning Approach
  • Virus and malware removal
  • Networking experience
  • Inventory Control Expertise
  • Teamwork and collaboration
  • Problem-solving abilities
  • Self motivation

Timeline

Desktop Support Analyst

Sentara
04.2016 - 03.2025

IT Systems Administrator

Dave's Cabinet Inc
09.2001 - 04.2015

CNC Programmer

Dave's Cabinet Inc.
09.1996 - 04.2016

High School Diploma -

Currituck County High School

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Michael Burdick