Rekalyn Ware
Tallahassee
Summary
Dedicated IT Support professional with experience in technical support and problem-solving skills. Proven track record in providing comprehensive computer support and effectively addressing user inquiries to ensure seamless operations.
Overview
3
3
years of professional experience
Work History
Desktop Support Analyst
Florida Department of Education
Tallahassee
04.2023 - Current
- Image and configure agency devices.
- Deploy new employee workstations.
- Answer user inquiries to resolve computer software or hardware operation problems.
- Install, configure, and provide support for various software.
- Support users with in-person and remote technical assistance.
- Troubleshoot network access and network printer issues.
- Document support requests and resolutions in the ticketing system.
IT Technician
Valdosta State University
Valdosta
10.2022 - 12.2022
- Built and initialized Valdosta State University desktops and laptops.
- Installed various software for university faculty.
- Provided technical support to university faculty and staff.
- Assisted with managing the inventory of IT assets.
Education
Bachelor of Science - Computer Information Systems
Valdosta State University
Valdosta, GA12-2022
Skills
- Software installation
- Device imaging
- Remote support
- Technical troubleshooting
- Organizational skills
- Application support
- Problem-solving abilities
- Help desk experience
- Ticketing system proficiency
- End user support
Timeline
Desktop Support Analyst
Florida Department of Education
04.2023 - Current
IT Technician
Valdosta State University
10.2022 - 12.2022
Bachelor of Science - Computer Information Systems
Valdosta State University
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