Michael Burns
Bath,PA
Summary
NOC Technician I currently studying for CCNA certification. Recent college graduate with B.S in Computer Science & Certificate in Cybersecurity. Demonstrate competency in operation of data networks, LAN switching technologies, IP routing technologies, network device security and troubleshooting. Competent in IT procedures and operations, having experience in industry. Proficient in programming abilities and eager to apply abilities in a technology-based role
Overview
7
7
years of professional experience
1
1
Certification
Work History
NOC Technician I
Astound Broadband
07.2024 - Current
- Continuously monitor network infrastructure, including routers, switches, servers and cable modems for performance issues, outages and alarms.
- Work closely with engineering, field operations, and other NOC teams to ensure coordinated responses to network events.
- Accurately document incidents, troubleshooting steps, and resolutions in the ticketing system, contributing to the continuous improvement of processes and procedures.
- Diagnose and resolve network-related issues, utilizing various diagnostic tools and scripts, and escalating more complex problems to higher-level support teams.
Bartender
Iron Hill Brewery
05.2023 - 05.2024
- Managed bar setup and closing.
- Leveraged extensive knowledge of beverages and food pairings to enhance customer dining.
- Boosted sales through strategic upselling and comprehensive menu knowledge.
- Maintained high hygiene standards by regularly cleaning and exchanging keg lines.
- Delivered exceptional customer service, adeptly handling order modifications and inquiries.
- Efficiently managed bar inventory to reduce produce waste.
Information Technology Specialist
IT Edge
09.2022 - 08.2023
- Efficiently configured and tailored client orders to meet IT Edge's technology standards.
- Installed client software on devices, ensuring optimal performance before delivery.
- Successfully repaired client equipment, demonstrating proficiency in both hardware and software troubleshooting.
- Provided on-site setup, configuration, and troubleshooting support.
- Communicated effectively with clients about repair updates, always striving for the most effective solution.
- Maintained detailed documentation of all work performed, ensuring transparency and accountability.
Multiple FOH and BOH Positions
Beck's Land and Sea House
05.2017 - 07.2022
Education
Bachelor of Science - Computer Science
West Chester University of Pennsylvania
West Chester, PA05.2024
Applied Associate of Sciences - AAS - Information Technology - Networking
Northampton Community College
Bethlehem, PA12.2021
Skills
- System Monitoring
- Network Configuration
- Hardware & Software Troubleshooting
- Java
- Python
- Ticket Management
- IT Support
- Customer Service
Certification
CCNA (currently pursuing)
Timeline
NOC Technician I
Astound Broadband
07.2024 - Current
Bartender
Iron Hill Brewery
05.2023 - 05.2024
Information Technology Specialist
IT Edge
09.2022 - 08.2023
Multiple FOH and BOH Positions
Beck's Land and Sea House
05.2017 - 07.2022
Bachelor of Science - Computer Science
West Chester University of Pennsylvania
Applied Associate of Sciences - AAS - Information Technology - Networking
Northampton Community College
Similar Profiles
JOSHUA WOHLFORDJOSHUA WOHLFORD
Broadband Technician Level 4 at Astound BroadbandBroadband Technician Level 4 at Astound Broadband
Ethan SmithEthan Smith
Broadband Technician II at Astound BroadbandBroadband Technician II at Astound Broadband
Rachel MontgomeryRachel Montgomery
Manager, Finance at Astound BroadbandManager, Finance at Astound Broadband
John AltstadtJohn Altstadt
Business Development Manager at Astound BroadbandBusiness Development Manager at Astound Broadband
Rosheama AkinsRosheama Akins
Customer Support Specialist at Emerge 360 (PCR)Customer Support Specialist at Emerge 360 (PCR)