Michael Burns
Loxley,AL
Summary
Accomplished Key Account Manager and General Manager with a proven track record of fostering robust client relationships and driving substantial business growth. Leveraging expertise in business development and data-driven decision-making, I have consistently exceeded sales quotas and achieved significant revenue generation. At SiteOne Landscape Supply Inc., I spearheaded initiatives that enhanced account retention and optimized financial performance, demonstrating exceptional relationship selling and strategic planning skills.
Developed solid foundation in client relationship management within fast-paced, results-oriented environment. Skilled in strategic planning and problem-solving, with focus on enhancing client satisfaction and driving revenue growth. Seeking to transition into new aspect of hardscape sales, leveraging transferable skills to contribute effectively in dynamic setting.
Overview
13
13
years of professional experience
Work History
Key Account Manager
SiteOne Landscape Supply Inc.
06.2017 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
General Manager
Zales The Diamond Store
01.2012 - 05.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
No Degree - Business Management
OWCC
Niceville, FLSkills
- Client relationship building
- Business development
- Key account management
- Data-driven decision making
- Relationship selling
- Sales lifecycle management
- Sales quota achievement
- Revenue generation
- Account retention
Timeline
Key Account Manager
SiteOne Landscape Supply Inc.
06.2017 - Current
General Manager
Zales The Diamond Store
01.2012 - 05.2017
No Degree - Business Management
OWCC
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