Michael Burwinkel
Taylor Mill,KY
Summary
Experienced in enhancing system integration and optimizing workflows through advanced troubleshooting and automation. Proven track record as a Debug Technician at Jabil. Expertise in customer-facing roles that significantly boosted sales at Best Buy through expert advice and support. Strong background in hardware diagnostics and customer support. Seamlessly blends technical acumen with interpersonal skills to drive success and innovation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Debug Technician
Jabil
03.2024 - Current
- Collaborated with developers on feature enhancements, ensuring seamless integration into existing systems while maintaining stability and reliability
- Optimized workflow efficiency by developing customized scripts and tools for automating repetitive debugging tasks
- Debugging Commercial Level servers and jbogs
- Facilitated knowledge-sharing sessions among colleagues, promoting collective ownership of problem-solving processes
- Maintained up-to-date knowledge of industry trends, allowing for the implementation of cutting-edge debugging techniques and best practices
Sales Advisor
Best Buy
09.2021 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels
- Increased sales by establishing rapport with customers and identifying their needs
- Increased sales by offering advice on purchases and promoting additional products
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships
- Listened to customer details and offered matching solutions to meet wide range of requirements
Cashier
Target
05.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Education
Associate of Applied Science - Information Technology
University of Cincinnati
Cincinnati, OH05.2025
High School Diploma -
West Clermont High School
Cincinnati, OH05.2023
Certificate of Technical Studies - Information Technology
Live Oaks Carrer Campus
Milford, OH05.2023
Skills
- Basic Network troubleshooting
- Hardware diagnostics
- Customer support
- Hardware installation
- Issue resolution
- Linux
Certification
CompTia ITF
Timeline
Debug Technician
Jabil
03.2024 - Current
Sales Advisor
Best Buy
09.2021 - Current
Cashier
Target
05.2021 - 05.2022
Associate of Applied Science - Information Technology
University of Cincinnati
High School Diploma -
West Clermont High School
Certificate of Technical Studies - Information Technology
Live Oaks Carrer Campus
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