Michael Buscemi
Rochester,NY
Summary
Facilities Supervisor with talent for building relationships, directing maintenance workers, and offering technical support to owners and tenants. Forward-thinking problem-solver with top-notch planning and decision-making skills. Knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates and monitors performance of all service department staff.
Skilled leader and problem-solver with 20-year record of success overseeing various kinds of work. Excellent maintenance and repair abilities demonstrated in residential and commercial settings. Resourceful in coordinating supplies and personnel to meet any need. Offering proven safety record, performance-oriented nature and strong history
Overview
20
20
years of professional experience
Work History
Facilities Maintenance Supervisor
Jake Johnson Properties
Rochester, NY
11.2023 - 01.2024
- Monitored supply inventory and submitted orders while complying with maintenance budget restrictions.
- Reviewed invoices from vendors to ensure accuracy prior to payment processing.
- Established and enforced clear safety policies to protect workers from injury.
- Trained and monitored employees to teach daily tasks and improve performance.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
- Kept records of parts and equipment used in projects to update inventory.
- Adhered to New York health and safety regulations in developing and implementing maintenance protocol.
- Conducted regular inspections of facilities to identify potential issues or hazards.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Organized staff of 8 by supervising daily operations, developing work schedules and assigning specific tasks.
- Ensured that all areas were clean and well-maintained according to established standards.
- Prepared and planned worksites to help jobs run smoothly.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Facilitated communication between management team members regarding ongoing maintenance projects.
- Planned and scheduled regular cleaning services for common areas within the facility.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised the installation, repair, and upkeep of buildings and grounds.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Inspected completed work to assess quality and identify skill gaps.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Reported project progress, site problems and labor status to supervisors.
- Created detailed reports outlining the status of building systems such as HVAC, electrical, plumbing.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Coordinated with outside contractors for major repair or renovation projects as needed.
- Investigated customer complaints related to facilities conditions or service issues.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted with budgeting processes by preparing cost estimates for repairs and renovations.
- Monitored employee work levels and optimized performance with strategic approaches.
- Communicated with distributors to acquire necessary equipment for projects.
- Implemented energy conservation measures throughout the facility whenever possible.
- Maintained records of all preventative maintenance procedures conducted on site equipment.
- Performed routine repairs on facility systems such as heating and cooling units, lighting fixtures, door locks.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Managed the daily activities of assigned personnel including scheduling work assignments, providing training, resolving conflicts, and evaluating performance.
- Developed and implemented safety policies for staff to follow when performing maintenance tasks.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Performed routine inspections to maintain safety and functionality of facility's fire, ada,and all applicable systems.
- Responded quickly to emergency situations involving facility infrastructure or equipment malfunctions.
- Analyzed data collected from past maintenance operations in order to improve future strategies.
- Provided support for special events requiring additional setup or cleanup needs.
- Monitored security systems throughout the facility to ensure proper functioning at all times.
- Ensured that preventive maintenance was performed on all facility equipment and machinery in a timely manner.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Planned and completed group projects, working smoothly with others.
- Modified existing software systems to enhance performance and add new features.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Leveraged Microsoft excel skills to input and compile data gathered from various sources.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered up to 30 calls per shift to assist with customer questions and concerns.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Delivered products to customer locations on time.
- Prioritized and organized tasks to efficiently accomplish service goals.
Building Maintenance Supervisor
Conifier
Rochester, NY
07.2023 - 10.2023
- Managed team of employees, daily progress reports and overall project planning.
- Reviewing inspection reports from contractors to assess quality control standards.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Delegated work to staff, setting priorities and goals.
- Testing fire alarms periodically according to safety regulations and replacing batteries as needed.
- Creating work orders and assigning tasks to team members based on skill level and workloads.
- Maintaining records of repairs, parts inventories, and equipment histories.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Coordinating with outside vendors for specialized services such as HVAC system repairs or pest control treatments.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Supervising daily operations of the maintenance staff, providing guidance and instruction as needed.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
- Overseeing contracted personnel performing maintenance services in the facility.
- Training new employees on proper use of tools, machinery, cleaning products while adhering to safety protocols.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Inspecting buildings for safety hazards and correcting them promptly.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Establishing and maintaining preventive maintenance programs to ensure the efficient operation of building systems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Monitoring budget performance related to building projects or maintenance activities.
Owner /Operator
Michael Buscemi maintenance and contracting
Rochester, NY
01.2020 - 04.2023
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified potential risks associated with operations in order to minimize liabilities.
- Created marketing strategies to drive revenue and increase brand visibility.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Delivered excellent customer service to clients and fellow employees.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
Maintenance Supervisor
Sandstonegroupnyllc
Mendon, NY
01.2013 - 03.2020
- Detailed in job description above
Residential and Commercial Sales&Installations
North Coast Flooring Inc.
Rochester, NY
01.2004 - 01.2013
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
- Delivered products to customer locations on time.
- Identified needs of customers promptly and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Maintained schedule of class assignments to meet deadlines.
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Achieved cost-savings by developing functional solutions to problems.
- Recognized by management for providing exceptional customer service.
- Collaborated with others to discuss new opportunities.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Modified existing software systems to enhance performance and add new features.
Education
High School Diploma -
Gates-Chili High School
Rochester, NY06-1998
Skills
- Protocol Development
- Staff Supervision
- Procedure Development
- Troubleshooting
- Supervising Staff
- System Management
- Inventory Coordination
- Schedule Creation
- Landscaping
- Preventive Maintenance
- Groundskeeping
- Schedule Development
- Outside Contractor Oversight
- Team Collaboration
- Tool and Parts Inventory Oversight
- Work Estimation
- Vendor Relationship Management
- Job Prioritizing
- Employee Safety Training
- Performance Evaluations
- Repair Requirements Determination
- Corrective Action Implementation
- Cross-Functional Collaboration
- Supply Requisition
- Personnel Management
- Schedule Preparation
- Skilled Maintenance and Repair
- Safety Compliance
- Policy and Procedure Writing
- Visual Inspection
- Materials and Labor Costing
- Accident and Injury Investigation
- Worker Training
- Decision-Making
- Tools and Equipment Maintenance
- Hand and Power Tool Operation
- Report Preparation
- Maintenance Planning
- Data Entry and Analysis
- Mathematical Calculations
- Analytical and Critical Thinking
- Dependable and Consistent
- Billing and Accounting Support
- Programmable Logic Controllers
- Adaptability and Flexibility
- Word Processing
- Resource Allocation
- Relationship Building
- Computerized Maintenance Management
- Conflict Resolution
- OSHA Compliance
- Equipment Operation
- Schedule Management
- Construction Methods
- Stress Tolerance
- Enterprise Project Management
- Employee Motivation
- Machinery Operations
- Attention to Detail
- Professional Communication
- Work Area Inspection
- Inventory Oversight
- Hazard Monitoring and Management
Timeline
Facilities Maintenance Supervisor
Jake Johnson Properties
11.2023 - 01.2024
Building Maintenance Supervisor
Conifier
07.2023 - 10.2023
Owner /Operator
Michael Buscemi maintenance and contracting
01.2020 - 04.2023
Maintenance Supervisor
Sandstonegroupnyllc
01.2013 - 03.2020
Residential and Commercial Sales&Installations
North Coast Flooring Inc.
01.2004 - 01.2013
High School Diploma -
Gates-Chili High School