Michael Bush
Waycross,GA
Summary
A highly dedicated, open minded, enthusiastic person who has an interest in challenges and educate others in work requirements. Possesses skills and capabilities in performing their duties to work well with both in a team environment as well as using own initiative using standard protocol procedures. Experienced with parents and their children to help motivate and plan activities in behavioral, physical and informative training development.
Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
Apple
01.2020 - Current
- I helped with Chat and answering emails daily to meet customers needs
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Provided support to management staff in regards to data entry processes.
- Maintained database by entering new and updated customer and account information.
- Assisted colleagues with resolving any issues related to data entry operations.
- Contacted customers via phone or email to address data inquiries.
Technical support agent / Live Chat Agent
Verizon
06.2017 - 01.2020
- Performed duties such as Live chat and Answering Emails
- I assisted customers with needs such as Verizon related issues, Phone bills, technical support & Phone contracts
Claims Adjuster
Assurant
04.2015 - 07.2017
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Gathered information from various third parties to determine claim acceptability.
- Utilized claim handling software to document and manage claim files efficiently.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Investigated questionable claims to determine payment authorization.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Education
Bachelor's - Accounting
University of West Georgia
Carrollton, GA10.2024
High school -
Pierce County High school
05.2015
Skills
- Reliable
- Motivated Health
- Safety monitoring Behavior
- Development Teamwork
- Leadership
- Strong verbal communication
- Written communication
- Extension Development
- Groundwork
- Package Preparation
- Heavy equipment operation
- Microsoft applications
- JavaScript
- Mozilla Firefox
- Chrome
- Internet Explorer
- Warehouse Associate
- Order Puller
- Shipping
- Shipping Receiving
- General Labor
- Loading
- Unloading
- Accounting
- Customer service
- Management
- Java
- Microsoft SQL Server
- HTML5
- MySQL
- XML
- Agile
- CSS
- User Interface (UI)
- Git
- C/C
- Jira
- Sales
- Computer skills
- Outside sales
- Inside sales
- Technical support
- Telecommunication
- Supervising experience
- Retail sales
- Communication skills
- Time management
- Phone etiquette
- C
- Live chat
- Virtualization
- Data entry
- Help desk
- Typing
- Data analytics
- Facebook Advertising
Certification
Driver's License
Timeline
Data Entry Clerk
Apple
01.2020 - Current
Technical support agent / Live Chat Agent
Verizon
06.2017 - 01.2020
Claims Adjuster
Assurant
04.2015 - 07.2017
Bachelor's - Accounting
University of West Georgia
High school -
Pierce County High school