Michael Butler

• o Opening the store: safe, controller, registers and distributing reportso Maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash

o Resolving customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packages

• Jewelry Operations

o Follows Jewelry Standards and Shipping Guidelines

o Receive, verify, and properly book all jewelry in accordance with Company standards

o Effectively processes re-tickets, RTV's, Transfers, ASN Shipments and price changes

o Retrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standards

o Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled

o Maintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoices

o Assist as needed with merchandising cases and placing new product on the sales floor

o Receive and verify all merchandise for trunk shows, assist in show set-up/take down and recap results

o Prepare and submit all special order requests and Statements of Sale when requested

o Communicate with Corporate Merchants, Accounts Payable, Inventory Control and vendors as needed

• Supervised and trained customer service staff to ensure excellent customer service delivery.
• Provided guidance and support to junior customer service representatives, including coaching and mentoring.
• Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
• Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
• Identified areas of improvement in the customer service process and developed strategies to address them.
• Assisted customers with product inquiries and resolving complaints promptly and professionally.
• Ensured all customer inquiries were handled in accordance with company standards and regulations.
• Maintained accurate records of customer interactions for future reference.
• Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.

• Cash office , Audits and cash handling experience for up to $25,000

• Direct team to meet daily goals, motivate them to work effectively while overseeing their progress
• Assist in-store customers with questions or needs in a kind manner
• Processing online and mobile app orders
• Picking and dispensing orders in a timely matter to meet required pick rate standard.

• Working with marketing and public relations departments to plan and prepare events in local bars, clubs, and local businesses setting deadlines, creating concepts and identifying the objectives of the event
• Managing the promotions, communications, and branding aspects of the event
• Preparing Reports and making presentations to management after events
• Directing recording sessions, managing recording budgets and providing clear directions and visions for Artists and Audio Engineers to follow for each project
• Gather ideas and inspiration for projects and develops the vision and direction for each project
• Managing the studio recording process for bands, singers and other musicians.

• Driving sales with product knowledge and engaging with guests in a hospitable manner.

• Communicated to operations via telephone/email to keep inventory in control between hospitals
• Inbounding and out-bounding medical supplies
• Stocking/Inventory count management
• Transporting of medical supplies in and around the campus.

• Expedite the receiving and processing of all merchandise
• Unpack, hang/fold goods, and secure security tags
• Assist with merchandise floor moves and other merchandise projects
• Work professionally in a high volume, fast paced environment
• Accept feedback from supervisors in areas that can be perfected to company standards.