Summary
Overview
Work History
Education
Skills
Timeline
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Gina Duff

San Francisco,CA

Summary

Dynamic and performance-driven business professional with high integrity, strong work ethic, and great leadership skills. Meticulous and resourceful, with proven success leading productive teams to manage inventories at two multi-billion-dollar retail businesses.

Overview

12
12
years of professional experience

Work History

Specialized Operations Supervisor

Saks Fifth Avenue
San Francisco, CA
10.2021 - 04.2024
  • Oversaw General Office and Jewelry Office operations, ensuring compliance with accounting standards.
    Conducted daily cash audits, reconciled chargebacks, and managed voids and corrections.
    Investigated retail fraud cases uncovering three major gift card fraud incidents totaling $350K.
    Collaborated with remote teams in New York and the Bank Audit Unit in Bangalore, India.
    Assessed Impress Fund needs while maintaining balanced cash in vault and 60 registers.
    Supervised daily jewelry counts for over 2,700 inventory items.
    Monitored and processed 34 trunk shows annually, enhancing sales opportunities.
    Coordinated transportation of 221 jewelry pieces for Saks Fifth Avenue's 'Save Lake Tahoe' event each August.
    Processed 5,000 new units over six weeks during Fall 2023.
    Elevated sales for Jewelry Department by 39% through focused strategies.
    Participated in annual store inventories to ensure accurate stock levels and compliance.
    Achieved zero shortages in jewelry inventory during stock assessments.

Retail Performance & Store Operations Lead

Neiman Marcus Group Ltd
San Francisco, CA
01.2020 - 05.2021
  • Led a team of 10 people, processing merchandise from delivery to ticketing, re-ticketing, RTVs, transfers, ASN shipments, and price changes. Transitioned a 33% reduced team to handle merchandise for the store. Handled the COVID-19 crisis in person with a 45% staff reduction. Processed deliveries of 4,000 to 10,000 units weekly, and unscheduled stock rebalance transfers of an additional 3,600 units several times per season. Liaised with the Corporate Office, resolving merchandise issues. Increased stock rebalance transfers by 17%, increased capture rate of 17,628 markdowns by 16%, and increased consolidation sales location numbers by 13%.

Coordinator Designer Department

Neiman Marcus Group Ltd
San Francisco, CA
05.2018 - 12.2020
  • Managed operations for the department. Consistently met deadlines, oversaw projects, keeping them on schedule, received and processed 400-700 units per week, organized vendor presentations with attendant samples, and interfaced with the executive team, buyers, sales associates, and vendor representatives. Worked to resolve customer service issues, buyer errors, improve operations, and provide clear, concise, and succinct guidelines for sales associates. Revenues grew by 11% during my tenure.

Coordinator Personal Shopping Department

Neiman Marcus Group Ltd
San Francisco, CA
04.2015 - 05.2018
  • Streamlined procedures thereby aiding in increasing revenues by 18%. Developed exceptional customer service and relationships with high-end clients. I dealt with clients in appointments, making selections, offering advice, and building trust. Responsible for all in-home deliveries. Trained a series of nine assistants to be professional and efficient.

Sales Associate

Neiman Marcus Group Ltd
San Francisco, CA
07.2012 - 04.2015
  • Analyzed customers' needs and developed a $500K client book in less than one year. Reduced theft in the department by 47% through monitoring, tracking, and consistent customer service.

Education

Bachelor of Arts - English Literature

Barnard College
New York, NY

Skills

  • Inventory management and sales strategy
  • Team collaboration and communication
  • Customer service and training
  • Cash auditing and fraud investigation
  • Event coordination and scheduling
  • Vendor relations
  • Organizational skills and problem solving
  • Verbal and written communication
  • Multitasking and attention to detail

Timeline

Specialized Operations Supervisor

Saks Fifth Avenue
10.2021 - 04.2024

Retail Performance & Store Operations Lead

Neiman Marcus Group Ltd
01.2020 - 05.2021

Coordinator Designer Department

Neiman Marcus Group Ltd
05.2018 - 12.2020

Coordinator Personal Shopping Department

Neiman Marcus Group Ltd
04.2015 - 05.2018

Sales Associate

Neiman Marcus Group Ltd
07.2012 - 04.2015

Bachelor of Arts - English Literature

Barnard College

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