Open To Work
Juan Armando Méndez
Orlando,FL
Work Preference
Summary
Integrates technical knowledge in vehicle diagnostics and construction with strong customer relationship management. Demonstrates a proactive approach to problem-solving and inventory management, ensuring high-quality service delivery and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Specialized Consultant - Part-Time Manager
Oakley Vault at Vineland Premium Outlets
Orlando, Florida
10.2024 - Current
- Delivered exceptional customer service in a fast-paced retail environment.
- Assisted customers with product selection and provided detailed product knowledge.
- Resolved customer inquiries and complaints promptly and professionally.
- Recognized and addressed customer needs to improve service.
- Trained new staff on operational procedures and customer engagement techniques.
- Managed inventory levels and organized merchandise displays effectively.
- Coordinated inventory management to ensure product availability and minimize shortages.
- Implemented visual merchandising standards to enhance store presentation.
- Analyzed complex information from multiple sources to identify patterns or trends.
- Developed plans to address issues related to efficiency and costs.
- Set specific goals for projects to measure progress and evaluate end results.
- Compiled reports on industry trends that influenced management's strategic planning.
- Monitored project progress, identified improvement areas, and recommended solutions.
Mainshop Technician
Universal Hyundai-Genesis
Orlando, USA
09.2023 - 10.2025
- Performed routine maintenance on Hyundai and Genesis models to ensure optimal performance.
- Conducted vehicle diagnostics using advanced electronic systems and tools.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Collaborated with team members to troubleshoot and resolve technical issues, improving overall service efficiency.
- Assisted in training new technicians on equipment procedures and safety protocols.
- Communicated effectively with customers regarding service recommendations and updates.
- Documented service records accurately, ensuring customer reference and facilitating warranty claims.
- Replaced defective components to restore equipment functionality.
- Installed new components or replaced defective parts to restore functionality.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control processes, contributing to high customer satisfaction ratings.
- Followed safety practices to safeguard against injury and damage to property.
- Conducted preventive maintenance procedures according to established schedules.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Project Manager Assistant
Property Markets Group
Sarasota, USA
01.2023 - 10.2023
- Coordinated project management activities to ensure alignment with project goals.
- Tracked and reported project progress to identify potential delays and ensure timely delivery.
- Completed tasks assigned by Project Manager to ensure project timelines were met.
- Executed additional responsibilities from Project Manager to sustain project workflow.
- Communicating with stakeholders regarding project needs and goals.
- Contributing to the planning and development of projects.
- Perform administrative tasks such as preparing invoices, estimates, scheduling meetings, etc.
- Researched information to support other teams and departments.
Assistant Manager
Wine Makers Import
Sarasota, USA
10.2019 - 12.2022
- Selling wine products to restaurants, bars, hotels, liquor stores, or other venues where alcohol is served.
- Established relationships with potential clients to assess needs and recommend suitable products, leading to increased client satisfaction.
- Interacting with customers to answer questions about product features, benefits, and tastes.
- Maintaining product knowledge through continuing education classes or seminars provided by the company.
- Developing relationships with suppliers to ensure an adequate supply of wines in store inventory.
- Prepared bids for new business opportunities by identifying target markets, analyzing competition, and estimating sales potential to secure new accounts.
- Applying knowledge of wine production techniques to select wines that meet the client's needs.
- Created marketing plans and promotional materials, including brochures and direct mail pieces, to enhance brand awareness and drive sales.
- Attending wine industry trade shows to promote products.
Lead Construction General Labor
Global Marble and Stone
Sarasota, USA
05.2016 - 08.2019
- Prepare construction sites by cleaning them, loading or unloading materials, and removing hazards.
- Removed, filled, and compacted earth to prepare construction sites for further development.
- Run some types of equipment or put together and take apart scaffolding and other temporary structures.
- Operate and care for construction equipment and machines.
- Supported equipment operators, carpenters, and skilled labor by providing essential assistance to enhance workflow.
- Assisted craft workers by providing necessary tools and materials during construction projects.
- Executed detailed instructions from supervisors to complete tasks accurately and efficiently, contributing to project milestones.
- Conducted site clean-up to ensure a safe and organized work environment, facilitating smooth operations on site.
- Demonstrated readiness to learn through active participation in on-the-job training sessions.
Clerk
Grand Prix Auto Parts
MCBO, Venezuela
01.2014 - 04.2016
- Assisted clients in creating project parts lists over the phone, preparing orders for timely pickup.
- Assisted clients in finding the parts they needed using the available stock.
- Greeted customers and retrieved requested products, enhancing overall customer satisfaction.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Addressed and resolved customer issues efficiently.
- Thrived in fast-paced environments to meet customer demands.
- Outstanding customer service skills.
- Demonstrated strong communication skills in customer interactions.
- Exhibited strong attention to detail in completing tasks.
- Utilized interpersonal skills to foster positive relationships.
- Dependable and reliable employee.
- Collected marketing data to inform development of new printed marketing materials.
- Maintained inventory records of spare and replacement parts and equipment, and picked up incoming stock or delivered parts to other locations.
- Managed budgets to control spending effectively.
- Worked as a sales professional to drive revenue.
- Gained experience in various marketing strategies.
- Possessed in-depth knowledge of auto repair techniques.
- Engine troubleshooting.
- Performing vehicles Repair.
- Implemented safety measures to ensure workplace compliance.
- Performing vehicle Repair.
- Managed risks to protect company assets and operations.
- Adapted to changing environments to meet job demands.
- Engaged in planning activities to organize workflows.
- Provided leadership to guide team efforts effectively.
- Applied problem-solving skills to address challenges.
- Reference: Juan Perez - business owner
- Applied problem-solving skills to address challenges.
Education
General Education development diploma -
U.E. Ntra Sra. De Guadalupe
Maracaibo, Venezuela.01-2018
High School Diploma -
Ntra. Sra. De Guadalupe
Venezuela01-2016
Skills
- Sales professional
- Budget management
- Project management
- Strategic planning
- Industry research
- Brand strategy
- Risk management
- Operational oversight
- Inventory management
- Data analysis
- Technical assessment
- Problem resolution skills
- Planning
- Compliance standards
- Computer proficiency
- Dependability
- Leadership
- Interpersonal skills
- Excellent communication skills
- Problem-solving
- Attention to Detail
- Relationship management
- Leadership abilities
- Business presentation
- Vehicle diagnostics
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Elementary
Italian
Elementary
Timeline
Specialized Consultant - Part-Time Manager
Oakley Vault at Vineland Premium Outlets
10.2024 - Current
Mainshop Technician
Universal Hyundai-Genesis
09.2023 - 10.2025
Project Manager Assistant
Property Markets Group
01.2023 - 10.2023
Assistant Manager
Wine Makers Import
10.2019 - 12.2022
Lead Construction General Labor
Global Marble and Stone
05.2016 - 08.2019
Clerk
Grand Prix Auto Parts
01.2014 - 04.2016
General Education development diploma -
U.E. Ntra Sra. De Guadalupe
High School Diploma -
Ntra. Sra. De Guadalupe