Jennifer Snyder
Celina,TX
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
4
4
years of professional experience
Work History
Part Time Supervisor
DSW Shoe Warehouse
Denton, TX
02.2024 - Current
- Improves customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrates commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Handles customer complaints and resolves issues to meet changing needs.
- Achieves results by working with staff to meet established goals.
- Maintains compliance with company policies, objectives, and communication goals.
- Maintains clean and well-organized environment to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforces rules and regulations outlined in company training to set forth expectations comprehensibly and consistently.
- Optimizes customer experience by reading customer cues and delivering superior services.
- Evaluates customer needs and feedback to drive product and make improvements.
- Observes receiving operations to verify conformance to specifications as well as receiving inbound freight. Merchandises inbound freight per company standards.
- Maintains database systems to track and analyze operational data.
- Ensures completion of the fulfillment process including location, inspection, packaging, and labeling of merchandise to be ready for customer delivery.
- Follows all asset protection policies and requirements.
- Performs any and all duties as required by the company and management.
Senior Assistant Manager
Kirkland's Home
Prosper, TX
07.2023 - 01.2024
- Increased team productivity by implementing streamlined processes and procedures.
- Enhanced customer satisfaction through timely issue resolution and proactive communication.
- Greeted every customer with enthusiasm while maintaining a can do attitude at all times
- Proactively engaged customers, read their cues and responded appropriately to their designing needs and desires.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Coordinated staff schedules to ensure adequate coverage during peak times while minimizing overtime expenses.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Attained expert level of product knowledge, becoming go-to person for major sales and customer negotiations where and when allowed.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Coached team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Created employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Traveled to other stores to support as needed.
- Planned, received, and processed all incoming freight weekly and merchandised according to Kirkland's
Interim Store Manager
Kirkland's Home
Prosper, TX
05.2023 - 07.2023
- Oversaw all aspects of store operations, including the customer service focus and merchandising for the store.
- Boosted customer satisfaction by resolving customer concerns efficiently and professionally.
- Conducted regular employee evaluations to provide constructive feedback and identify areas for improvement.
- Oversaw daily store operations, ensuring smooth functioning of all departments and adherence to company policies.
- Implemented visual merchandising standards, creating appealing displays that attracted customers and drove sales growth.
- Coached new employees on store procedures, best practices, and customer service expectations.
- Improved employee retention rates through the implementation of a supportive work environment and fair scheduling practices.
- Fostered a culture of ownership among staff members by empowering them to make decisions affecting their areas of expertise within the store's framework guidelines.
- Increased repeat business through exceptional customer service experiences that built loyalty among patrons.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Mitigated business risks by working closely with staff members and assessing performance.
Senior Assistant Manager
Kirkland's Home
Prosper, TX
12.2022 - 05.2023
- Increased team productivity by implementing streamlined processes and procedures.
- Enhanced customer satisfaction through timely issue resolution and proactive communication.
- Greeted every customer with enthusiasm while maintaining a can do attitude at all times
- Proactively engaged customers, read their cues and responded appropriately to their designing needs and desires.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Coordinated staff schedules to ensure adequate coverage during peak times while minimizing overtime expenses.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Attained expert level of product knowledge, becoming go-to person for major sales and customer negotiations where and when allowed.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Coached team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Created employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Traveled to other stores to support as needed.
- Planned, received, and processed all incoming freight weekly and merchandised according to Kirkland's
Interim Store Manager
Kirkland's Home
Allen, TX
10.2022 - 12.2022
- Oversaw all aspects of store operations, including the customer service focus and merchandising for the store.
- Boosted customer satisfaction by resolving customer concerns efficiently and professionally.
- Conducted regular employee evaluations to provide constructive feedback and identify areas for improvement.
- Oversaw daily store operations, ensuring smooth functioning of all departments and adherence to company policies.
- Implemented visual merchandising standards, creating appealing displays that attracted customers and drove sales growth.
- Coached new employees on store procedures, best practices, and customer service expectations.
- Improved employee retention rates through the implementation of a supportive work environment and fair scheduling practices.
- Fostered a culture of ownership among staff members by empowering them to make decisions affecting their areas of expertise within the store's framework guidelines.
- Increased repeat business through exceptional customer service experiences that built loyalty among patrons.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Mitigated business risks by working closely with staff members and assessing performance.
Senior Assistant Manager
Kirkland's Home
Prosper, TX
08.2022 - 10.2022
- Increased team productivity by implementing streamlined processes and procedures.
- Enhanced customer satisfaction through timely issue resolution and proactive communication.
- Greeted every customer with enthusiasm while maintaining a can do attitude at all times
- Proactively engaged customers, read their cues and responded appropriately to their designing needs and desires.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Coordinated staff schedules to ensure adequate coverage during peak times while minimizing overtime expenses.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Attained expert level of product knowledge, becoming go-to person for major sales and customer negotiations where and when allowed.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Coached team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Created employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Traveled to other stores to support as needed.
- Planned, received, and processed all incoming freight weekly and merchandised according to Kirkland's
Keyholder
Kirkland's Home
Prosper, TX
02.2020 - 08.2022
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations by assisting with inventory management, merchandising, and restocking.
- Increased sales performance through effective product knowledge and targeted upselling techniques.
- Ensured store security by adhering to loss prevention policies and performing regular audits.
- Maintained a visually appealing store by executing merchandising guidelines and updating displays regularly.
- Contributed to the attainment of sales goals by consistently meeting or exceeding individual targets.
- Assisted with staff training initiatives, ensuring new hires were well-equipped for success in their roles.
- Collaborated with store management to develop strategies for improving overall store performance.
- Promoted brand loyalty by delivering exceptional customer experiences.
- Supported smooth shift transitions by effectively communicating pertinent information to incoming keyholders.
- Expedited order processing times with efficient organization of incoming shipments and timely merchandise updates.
- Provided comprehensive product recommendations based on customers'' unique needs and preferences, driving repeat business.
- Consistently upheld company standards for cleanliness, hygiene, safety protocols throughout the store premises.
- Resolved customer issues professionally while maintaining composure under high-pressure situations.
- Demonstrated leadership skills in absence of manager; supervised staff members and delegated tasks effectively.
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Processed cash, credit, debit, and check payments.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and mentored new employees.
- Opened inventory boxes and restocked shelves.
- Trained team members in successful strategies to meet operational and sales targets.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Developed and maintained strong relationships with customers to establish rapport and build trust.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean and organized stockroom by streamlining daily operations and introducing new procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Coached new sales associates to contribute to store's positive culture.
- Trained newly hired sales team in upselling techniques.
- Researched issues to obtain appropriate answers to customer inquiries.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
Bachelor of Arts - Accounting
Belhaven University
Jackson, MS08.1997
Skills
- Operations Management
- Data Analytics
- Schedule development
- Business Development
- Recruitment and hiring
- Store operations
- Merchandise planning
- Supply Ordering
- Hourly shift management
- Store Merchandising
- Report Generation
- Payroll Management
- POS Systems
- Retail Inventory Management
- Loss Prevention
- Delegating Work
- Bank deposit procedures
- Sales professional
- Documentation And Reporting
- Bank and Safe Deposits
- Accurate Cash Handling
- Sales Coaching
- Problem-Solving
- Marketing and Promotions
- Outstanding communication skills
- Mathematical Aptitude
- Store displays
- Multitasking and Organization
- Relationship building and management
- Team leadership and coaching
- Operations
- Customer Service
- Store Opening and Closing
- Operations Oversight
- Strategic thinker
- Friendly and Positive
- Goals and performance
- Cash Management
- KPI Tracking
- Data Analysis
- Customer Retention
Timeline
Part Time Supervisor
DSW Shoe Warehouse
02.2024 - Current
Senior Assistant Manager
Kirkland's Home
07.2023 - 01.2024
Interim Store Manager
Kirkland's Home
05.2023 - 07.2023
Senior Assistant Manager
Kirkland's Home
12.2022 - 05.2023
Interim Store Manager
Kirkland's Home
10.2022 - 12.2022
Senior Assistant Manager
Kirkland's Home
08.2022 - 10.2022
Keyholder
Kirkland's Home
02.2020 - 08.2022
Bachelor of Arts - Accounting
Belhaven University