Michael Byers
Jacksonville,IL
Summary
Hardworking service technician bringing 14+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. Service technician holds the following up-to-date certifications: ASSE 6010 Medical Gas Installer, ASSE 6015 Medical Gas Bulk Installer, and ASME IX Brazing Certified.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Manager
Ilmo Products
Jacksonville, Il
11.2022 - Current
- Led service team to enhance customer satisfaction through effective problem resolution and support strategies.
- Developed training programs to improve staff performance and service delivery standards.
- Implemented inventory management systems to optimize product availability and reduce stock discrepancies.
- Analyzed service metrics to identify trends, driving process improvements and operational efficiency.
Field Service Technician
ILMO Products
Jacksonville, IL
02.2009 - 11.2022
- Travel to customer locations to bid jobs for piping and equipment to be installed.
- Keep records of all equipment and installed.
- Keep track of invoices and receipts for individual jobs.
- Discussed and recommended service options with customers and explained costs involved.
- Followed safety procedures to avoid injuries in field.
- Managed all on-site and off-site installation, repair, maintenance and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained company field response vehicle stocked with repair and replacement parts.
- Adhered to established procedures for inspection of belts, drives and motors, performing any needed maintenance.
- Maintenance and repair on high-pressure cryogenic pumps.
- Maintenance on vacuum pumps.
Pipe Welder and Pipe Fitter
Lee Mechanical
Quincy, IL
04.2005 - 01.2009
- Welded in flat, horizontal, vertical and overhead positions.
- Fabricated shop parts directly from blueprints.
- Inspected welds and checked critical measurements to meet specifications.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc and shielded metal arc equipment.
- Operated hoists, cranes and power tools to dismantle equipment to find and remove defective parts.
Education
High School Diploma -
Jacksonville High School
Jacksonville, IL05-1998
Certified Welder - Welding And Pipe Fitting
Midwest Welding School
Lincoln, IL05-1999
Skills
- Installation and maintenance
- Diagnostics and troubleshooting
- System repairs
- Safety and compliance
- Customer Relations
Accomplishments
Implemented our new Bulk delivery system and telemetry system. Keeping track of new installs and telemetry readings for our new CO2 deliveries.
Certification
- 2023-11 ASSE 6010 Medical Gas Installer
- 2023-11 ASSE 6015 Medical Gas Bulk Installer
- ASME IX Brazing Certified
Timeline
Service Manager
Ilmo Products
11.2022 - Current
Field Service Technician
ILMO Products
02.2009 - 11.2022
Pipe Welder and Pipe Fitter
Lee Mechanical
04.2005 - 01.2009
Certified Welder - Welding And Pipe Fitting
Midwest Welding School
High School Diploma -
Jacksonville High School