Michael Byrd
3720 Crutchfield St. Richmond,Virginia
Summary
Seasoned Operations Manager with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity.
Overview
13
13
years of professional experience
Work History
Lab Manager
Eyemart Express
01.2021 - Current
- Manage lab team to meet all production goals and objectives.
- Perform daily, weekly, and monthly lab equipment maintenance as per lab and equipment manual specifications.
- Identify and solve problems and facilitate problem-solving among team members.
- Increased acceptable levels of workmanship and quality of all finished jobs coming out of lab.
Lead Optical Technician
Village Optical
01.2019 - 01.2021
- Managed over 50 customer orders per day; while supervising and training staff.
- Remained actively involved in key store leadership meetings and coaching lab associates.
- Set standards of performance while demanding highest possible quality through continuous improvement efforts.
- Delivered key lab CEIs through speed and reliability of service.
- Responsible for basic operation, cleaning, and ongoing maintenance of laboratory tools and equipment using established QMP maintenance procedures and calendars.
- Utilized product knowledge to determine best manufacturing process for both routine and special orders to ensure production of top-quality eyewear.
Lab Journey Man
Vision Works
01.2017 - 01.2019
- Routinely demonstrated hands-on proficiency of all objectives in Lab Certification Program as outlined in SOP 9.01, for level obtained.
- Ensured all jobs were clocked in upon receipt and clocked out after final lab inspection per Company standards to include jobs completed as promised.
- Controlled lab inventory through auditing tray management procedures, special orders, check-in of lenses, inter-store merchandise, transfers, breakage, returns, and monitoring of damaged and defective products.
- Met as promised service, '7 Point Quality Check', ANSI Standards, and tolerance standards.
- Performed regular machine maintenance per company checklist.
- Cross-trained in retail area of company.
FedEx Delivery Driver
Lawson Contracting
01.2015 - 01.2017
- Drove and operated company vehicles.
- Provided courteous and deficient delivery and pick-up of packages.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Checked shipments for conformance to FedEx features of service and provided related customer service functions.
- Drove vehicles not regulated by section 391 of Federal Motor Carrier Safety Regulations.
CSR II Driver
Shred It USA Inc.
01.2015 - 01.2016
- Responsible for providing industry-leading levels of service to clients, while taking care of all customer document destruction needs.
- Responsible for performing onsite and offsite document destruction of confidential information using mobile-based shredding equipment.
- Pointed out security risk areas, and ways to correct them, to customer.
- Operated equipment safely and efficiently in order to minimize risk of injury and property damage.
- Answered constant flow of customer calls with minimal wait times.
- Performed mandated daily safety and maintenance checks on truck and shredder equipment.
Lugger/trainer
Junk Luggers Junk Removal
01.2013 - 01.2014
- Manually move freight, stock, luggage, other materials, or performed other general labor.
- Maintained knowledge of all policies, procedures, and services, while confidently presenting services to potential customers.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Sales Associate
Target
01.2011 - 01.2012
- Helped customers locate products and checked store systems for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Resolved customer complaints and involved upper-level management as necessary.
- Managed returns, exchanges, and refunds per store policy.
- Managed changing rooms and ensured that unwanted merchandise is put away quickly.
Sales Associate
Toy's R Us
01.2011 - 01.2012
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate of Arts - Liberal Arts And General Studies
NASSAU COMMUNITY COLLEGE
Garden City01.2013
High School Diploma -
MALVERNE HIGH SCHOOL
Malverne, NY01.2010
Skills
- Project management skills: Ability to multitask, problem-solve, prioritize, delegate, and create systems and processes
- Leadership skills: Strong organizational, analytical, written, communication, interpersonal skills, and dispute-resolution skills
- Warehousing skills: Experience in driving (GVWR-14,500 and less), merchandising, junk removal, and order processing
- Customer Service skills: Displays empathy, compassion, active listening, patience, and adaptability
Timeline
Lab Manager
Eyemart Express
01.2021 - Current
Lead Optical Technician
Village Optical
01.2019 - 01.2021
Lab Journey Man
Vision Works
01.2017 - 01.2019
FedEx Delivery Driver
Lawson Contracting
01.2015 - 01.2017
CSR II Driver
Shred It USA Inc.
01.2015 - 01.2016
Lugger/trainer
Junk Luggers Junk Removal
01.2013 - 01.2014
Sales Associate
Target
01.2011 - 01.2012
Sales Associate
Toy's R Us
01.2011 - 01.2012
Associate of Arts - Liberal Arts And General Studies
NASSAU COMMUNITY COLLEGE
High School Diploma -
MALVERNE HIGH SCHOOL
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