Summary
Overview
Work History
Education
Skills
Timeline

Michael Byrd

Summary

Knowledgeable and reliable business professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Seasonal Casual Package Car Driver

UPS
10.2023 - 01.2024
  • Maintained excellent safety record through careful driving and adherence to company policies while delivering over 200 stops on route
  • Increased customer satisfaction by delivering packages in a timely and efficient manner.
  • Injury and accident free with perfect attendance record
  • Current DOT Medical Card

Account Executive

Konica Minolta Business Solutions
05.2023 - 10.2023
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Streamlined account management processes for increased efficiency and improved client retention rates.

Senior Account Executive

Inside Sales
10.2012 - 10.2022
    • Manage daily average of 20 incoming calls while focusing on selling inbound sales leads
    • Closed out 2021 with over 52% close rate and was instrumental in being awarded top team award in the entire enterprise
    • Worked on mentorship team from 2017-2018 which involved listening to phone calls alongside new hire agents and coaching them on sales tactics and improvements.

Account Executive

JW Broadcasting
03.2011 - 09.2012
  • Effectively cultivated advertising leads via phone cold calling, email, networking and social outreach strategies averaging 50 calls per day to meet pipeline goals
  • Excelled in building rapport with interested prospect and growing relationships from initial connection through activation of advertisement on air
  • Used CRM SageAct! to document and update pipeline.

Education

Bachelor of Arts in Political Science -

LaGrange College, LaGrange, Ga
05.2008

Skills

  • Upselling Strategies
  • Client Relationship Building
  • Sales Techniques
  • Customer Retention
  • Feedback Collection
  • Active Listening
  • Multitasking Abilities
  • CRM Software Expertise
  • Product Knowledge
  • Customer Onboarding
  • Interpersonal Skills

Timeline

Seasonal Casual Package Car Driver - UPS
10.2023 - 01.2024
Account Executive - Konica Minolta Business Solutions
05.2023 - 10.2023
Senior Account Executive - Inside Sales
10.2012 - 10.2022
Account Executive - JW Broadcasting
03.2011 - 09.2012
LaGrange College - Bachelor of Arts in Political Science,

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Michael Byrd