Summary
Overview
Work History
Skills
Accomplishments
Timeline
Michael Caivano

Michael Caivano

New City,NY

Summary

Asset Management | Time Management | Client-First Philosophy | Diplomatic Communication | Proactive Problem-Solving | Technical Proficiencies

Mission Statement: With over 15 plus years as an IT professional I have managed to be the “go-to” guy at every position held and that is the goal. This is where my expertise lies. It’s the ability to adapt to every position and find the piece that needs the help, to fill the gaps, to stop the bleeding and excel within the role. Looking for something where these skills would be utilized within a team and combine those with the technical knowledge and the common sense that is within me. The ability to listen to those around, from upper management and boots on the ground, find the problems and do what needs to be done in order to resolve these issue.

Overview

19
19
years of professional experience

Work History

Asset Manager

Unisys / Regeneron
Tarrytown, NY
04.2018 - Current
  • Responsible for managing group of nine employees in three different locations
  • Tarrytown, Albany, and Ireland
  • Keep CMDB accurate across all locations, US / Canada, Ireland, Japan, Italy, Spain, Netherlands, Switzerland and Germany
  • Created and implemented completely new way for Regeneron to handle ITAM Logistics with hands on actions that resulted in increased accuracy of AMDB / CMDB
  • Worked closely with client (Regeneron) and built relationships with many different levels of office
  • Became key component to commercial "POA" conferences, off-site, where there would be onsite IT help and managed stock and ensured accuracy of what was given out was recorded and accounted for
  • Managed stock rooms for all three locations, including smaller stock rooms virtually for certain groups that needed separate stock other than end user, in addition to three offsite locations (Tarrytown, Albany, Ireland)
  • Managed and owned ten plus Service Now queues and trafficked all ticket requests for equipment before having them actioned to ensure requests were valid and fell within clients’ regulations and process
  • Have become “go to” guy for any questions regarding assets and process from both client and ITAM team
  • Implemented process within desk side support team to work hand in hand with ITAM / Logistics team to ensure smoother more efficient and streamlined request process
  • Worked closely with team offshore to clean up old assets and make correction to AMDB / CMDB
  • Assisted on impending many changes to Service Now including new tickets, new queues, corrected ticket routing and most recently all Consumables will be loaded directly into stockrooms directly from vendor
  • Responsible for wiping and disposal of all hardware and e-waste for both Tarrytown and Rensselaer
  • Including wiping of all hardware devices and updating AMDB / CMDB once picked up and then following up after are confirmed disposed by vendor to change status again
  • Travel monthly to Albany to meet with ITAM / Logistics team to ensure process is working smoothly
  • Added on task of making all printers and stocking and moving location for lager copiers as well as desktop printers.

Asset Manager

Cynet/ HCL / ESTEE LAUDER COMPANIES
New York, NY
12.2015 - 04.2018
  • Responsible for receiving, tracking and distribution of all technology-related equipment (desktops, laptops, printers, phones, headsets and assorted peripherals)
  • Develop and implement improved storage and deployment system, resulting in faster and more accurate reporting
  • Tracking of asset hardware (Laptop, Desktop, Peripherals) for deployment for all of North America (US and Canada)
  • Managing NJDC hub that houses all equipment, receiving of large shipments, moving equipment and all processes of inventory
  • Responsibly for shipping all equipment Domestic and International
  • Managing SNOW incident Queue for all equipment requests
  • Verifying request are correctly routed, and working with helpdesk and Field Service techs to ensure quickest turnaround for deployment
  • Overseeing building / Imaging of all machines before shipping out to techs for deployment
  • Work hand in hand with procurement giving them detailed reports on current stock levels and assisting in forecasting stock that will be needed
  • Send out weekly reports that is used to show HCL’s progress with deployment as well as current stock levels
  • Shipping and documenting of VPN Tokens for all of Estee lauder which covers multiple countries and all Estée lauder employees
  • Handle decommissioning and disposal of all technology equipment, which includes: managing physical pickups, updating tracking system, and working with and coordinating with outside vendors for pickup of all devices to be disposed
  • Proficient in Microsoft Excel to keep records organized and ability to provide reports or stats and any given moment
  • Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise clients
  • Contacted, hired and trained nine ITAM / Logistics Techs

Asset Manager

CCI / Zero Chaos / Federal Reserve Bank of NY
New York, NY
01.2013 - 12.2015
  • Responsible for receiving, tracking and distribution of all technology-related equipment (desktops, laptops, printers, wireless devices (Blackberry’s, Mifi’s), and assorted peripherals)
  • Manage staff of 2 and additionally responsible for wireless asset management including all types of wireless devices: Blackberries, iPhone, mifi, etc
  • Developed and implemented improved storage and deployment system
  • Maintained accuracy of internal asset tracking system while keeping all stock organized and ready for deployment
  • Worked with clients and IT staff on troubleshooting miss-assigned assets and making necessary corrections
  • Handled decommissioning and disposal of all technology equipment, which includes: managing physical pickups, updating tracking system, clearing or removing all hard drives / memory, using federal approved cleaning software, before disposal, and working with and coordinating with outside vendors for pickup of all devices to be disposed
  • Proficient in Microsoft Excel to keep records organized and cross reference – double/triple checking multiple data sources
  • Lead in all aspects of annual asset management clean up to ensure proper billing of all equipment used
  • Created asset reconciliation report and worked directly with business areas to reconcile assets quarterly .
  • Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise clients

Project Manager

CITIGROUP - SMITH BARNEY / MORGAN STANLEY - SMITH BARNEY
New York, NY
10.2004 - 10.2012
  • Was fully responsible for managing all aspects of financial analyst’s platform incident queue, including: troubleshooting, researching, and reconciling conflicts covering 50+ applications while providing and ensuring effective results-driven communication throughout organization (18,000+ financial analysts, programmers, associates and management)
  • Served as point person for all disaster recovery and apps testing following system modifications/enhancements
  • Reviewed project requests describing user needs to estimate time and cost required to accomplish projects
  • Resolved system issues identified by users and from error logs
  • Directed project analysts to make system changes
  • Led technology meetings with business functions and development teams to plan projects, resources, and dates
  • Established written policies and procedures for platform in both information technology acquisition and utilization.

Project Manager

CITIGROUP - SMITH BARNEY
09.2005 - 01.2009
  • Responsibilities included being responsive to organizational needs with emphasis placed on service, quality, cost effectiveness, and results
  • Experienced to communicate with all levels of organization, including support staff executive management, vendors, and contractors to achieve organizational goals
  • Demonstrated ability to consistently lead change, manage project budgets, and deliver completed projects for time-sensitive IT initiatives
  • Selected and assigned to provide nationwide technical support for all Smith Barney’s computer systems
  • Resolved issues in collaboration with system and order desk teams
  • Tested and implemented new applications
  • Troubleshot inquiries from financial analysts regarding all aspects of account management (order entry)
  • Was responsible for hosting and leading conference calls throughout all phases of project deployment
  • Provided offsite training (Tools and Technology Helpdesk applications) for over 20,000+ financial analysts.
  • Planned, designed, and scheduled phases for large projects

Help Desk Support Analyst

CITIGROUP - SMITH BARNEY
10.2004 - 09.2005
  • Management recognized as self-motivated and enthusiastic technical professional with excellent interpersonal and communication skills by communicating effectively with variety of end-users from many different backgrounds
  • Provided technical support to financial analysts for Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Advised financial analysts on best-practices for their technology, which subsequently lead to more efficient contact/portfolio management, client prospecting, and trade execution
  • Managed upgrades for all applications.
  • Logged support tickets and closed when issues were resolved
  • Used ticketing systems to manage and process support actions and requests
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Provided basic end-user troubleshooting and desktop support
  • Resolved technical issues by troubleshooting

Skills

  • Computer Skills:
  • HP Technical Certified I - Workstations [2013], MS Office, Exchange, Outlook, PowerPoint, Internet Explorer, Firefox, Adobe Acrobat, Lotus Notes
  • Asset Management Achievements:
  • Developed strategic and tactical planning to automate asset management processes
  • Leveraged analytical and financial skills for asset tracking and ROI analyses
  • Created policies and procedures to ensure correct assignment and deployment of devices
  • Served as lead participant in development of new asset management system by IBM for Federal Reserve Bank
  • Managed team nine (9) of across three (3) locations, Tarrytown, NY, Albany, NY and Ireland
  • Ran point on four(4) separate refresh projects (laptops & handheld devices)

Accomplishments

  • Successfully completed company-based training programs, and kept current with applicable technologies through formal education and online training to ensure continuing education on new and emerging products
  • Led in effective results-driven communication with programmers, level II technicians, and business analysts
  • Routinely provided first level solutions by installing software applications and maintaining desktop peripherals.

Timeline

Asset Manager - Unisys / Regeneron
04.2018 - Current
Asset Manager - Cynet/ HCL / ESTEE LAUDER COMPANIES
12.2015 - 04.2018
Asset Manager - CCI / Zero Chaos / Federal Reserve Bank of NY
01.2013 - 12.2015
Project Manager - CITIGROUP - SMITH BARNEY
09.2005 - 01.2009
Help Desk Support Analyst - CITIGROUP - SMITH BARNEY
10.2004 - 09.2005
Project Manager - CITIGROUP - SMITH BARNEY / MORGAN STANLEY - SMITH BARNEY
10.2004 - 10.2012

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Michael Caivano