Michael Caldwell
Denton
Summary
Offering strong work ethic and readiness to learn and grow in warehouse environment. Brings ability to quickly grasp new processes and contributes organizational skills and keen eye for detail. Ready to use and develop problem-solving and time-management skills in the warehouse associate role.
Overview
17
17
years of professional experience
Work History
Resolution Manager
Custom Ink
01.2020 - Current
- Developed and implemented resolution strategies to reduce customer complaints and increase retention rates.
- Mentored junior team members, sharing knowledge and expertise to enhance their skills and performance.
- Provided exceptional customer service by empathizing with clients'' concerns and offering tailored solutions to meet their needs.
- Conducted root cause analysis on customer disputes, resulting in the implementation of preventative measures.
Warehouse Packer and Inventory Manager
Custom Ink
09.2015 - 01.2020
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Reduced overhead costs by identifying and eliminating obsolete stock while repurposing underutilized items.
- Analyzed inventory data to forecast supply needs, reducing downtime and ensuring uninterrupted operations.
- Conducted regular audits to ensure inventory accuracy, minimizing discrepancies and reducing waste.
- Oversaw inventory management for a warehouse with over $500K in product orders annually, ensuring optimal stock levels to meet operational demands.
Infantryman (11B)
US Army
06.2007 - 11.2011
- Maintained high levels of personal accountability by meeting strict standards for grooming, uniform appearance, punctuality, and conduct at all times.
- Provided first aid and medical assistance to injured personnel during high-stress combat situations.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Education
High School Diploma -
Marcus
Flower Mound, TX05.2007
Skills
- Assertiveness
- Influencing skills
- Positive attitude
- Teamwork
- Attention to detail
- Product packaging
- Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Developed a live reporting system to automate tracking and monitoring, improving efficiency and reducing manual oversight.
- Decreased monthly audit time by 75%, cutting it from 16 hours to 4 hours through process optimization.
Timeline
Resolution Manager
Custom Ink
01.2020 - Current
Warehouse Packer and Inventory Manager
Custom Ink
09.2015 - 01.2020
Infantryman (11B)
US Army
06.2007 - 11.2011
High School Diploma -
Marcus
Similar Profiles
David WildeDavid Wilde
Inbound Sales Representative at Custom InkInbound Sales Representative at Custom Ink
Zuzana FilipováZuzana Filipová
HR manager at Custom InkHR manager at Custom Ink
Lashandra MartinLashandra Martin
QC Inspector at Custom InkQC Inspector at Custom Ink