Michael Cantrell
Katy,TX
Summary
Detail-oriented tech student with a solid foundation in computer science and a focus on cybersecurity. Proficient in problem-solving and debugging, showcasing strong analytical skills. Committed to continuous learning and professional development in the tech field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Night Stocker
H-E-B Grocery
Houston, Texas
07.2025 - Current
- Assisted in unloading delivery trucks and distributing products to appropriate areas.
- Stocked shelves with merchandise to ensure product availability for customers.
- Trained new staff on stocking procedures and safety protocols in the store environment.
- Operated pallet jacks and forklifts to move products throughout warehouse.
Customer Support Specialist
Vericast
Houston, Texas
05.2025 - 08.2025
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
NIGHT AUDITOR
Home2Suites by Hilton
Katy, USA
07.2022 - 03.2024
- Address and resolve guest reservations, inquiries, requests, and complaints promptly.
- Kept records of room availability and guests accounts manually or using computers.
- Processed cashiering transactions efficiently while balancing accounts at the end of each shift.
- Performed bookkeeping, such as balancing accounts and conducting nightly audits.
- Kept records of room availability and guests' accounts, on paper and digitally.
- Fixed discrepancies between actual cash receipts versus computer generated totals.
- Correctly closed out guest accounts and processed all payment transactions according to policy.
Education
High School Diploma -
Morton Ranch High School
Katy, TexasSkills
- Time Management
- Efficient movement
- Support Services
- Data Analysis
- Organized
- Dependable
- Strong Work Ethic
- Documentation Skills
Certification
- Google Cybersecurity Certificate
- Intro to Python
- Actively working towards becoming CISSP certified
Affiliations
DnD
Timeline
Night Stocker
H-E-B Grocery
07.2025 - Current
Customer Support Specialist
Vericast
05.2025 - 08.2025
NIGHT AUDITOR
Home2Suites by Hilton
07.2022 - 03.2024
High School Diploma -
Morton Ranch High School