Michael Cantu
San Antonio,TX
Summary
Detail-oriented manager offering over 40 years of automotive knowledge. Innovative and skillful at preparing and maintaining detailed reports and records. A forward-thinking and possessing positive outlook with a strong work ethic. A team player committed to collaborating and working cross-functionally to meet all milestones and schedules. This will bring many years of hands-on experience to this position.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Transportation Inspector
San Antonio Police Department
2012.06 - Current
- Improved quality assurance procedures to increase effectiveness of inspections.
- Maintained up-to-date wrecker inspection for over 115 units and audit records for improved reporting and analysis.
- Process background investigation for 125+ wrecker driver badges.
- Investigated constituent and officer complaints to remedy issues per contract guidelines.
- Process Contractors violations as per to contract protocols.
- City contract enforcement as it relates to safety, drivers, wreckers and constituent pricing.
Owner / Operator
1st Call Towing
2009.03 - 2012.05
- Developed and nurtured lasting customer relationships by projecting professional corporate image.
- Managed day-to-day business operations.
- Performed tows and roadside assistance safely and efficiently.
Team Member
Toyota Motor Manufacturing
2006.12 - 2009.06
- Maintained productive, efficient approach to all assigned tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Built rapport with the 20 team members by teaching them to perform their process more efficiently without downtime.
Telecommunications Technician
Southwestern Battery Supply
2006.03 - 2006.11
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Read blueprints and schematics to correctly place equipment.
- Installed wiring, cabling and networking hardware on customer premises following all safety protocols.
- Installed and configured new devices and system components on HOT SYSTEMS as needed.
Assistant Service Manager
Pep Boys
2003.01 - 2005.12
- Followed up with customers during and after installations to verify satisfaction.
- Guided techs on automotive repair, tool usage, and equipment operation.
- Trained any less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
Field Project Manager
Granger Telecom
1999.03 - 2002.10
- Gained strong leadership skills by managing projects from start to finish.
- Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget.
- Communicated deadline updates, outlined action items and offered targeted solutions to team members and stakeholders.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Trained employees in safety procedures and protocols as directed by company / federal regulations.
- Supervised work of over 60 team members, offering constructive feedback regarding work performance.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress, and technical problems.
Store Manager
Super Shops Inc.
1985.03 - 1998.03
- Managed over 22 store employees successfully in fast-paced environment through proactive communication and positive feedback, providing Excellent Customer Service.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for our organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Luther Burbank High
San Antonio, TexasSkills
- Project Management
- Report Writing
- Regulatory Compliance
- Quality Control
- Safety awareness
- Training and mentoring
- Process Improvements
- Compliance Training
- Inspection Reporting
Certification
- TCIC/TLETS CERTIFICATION -1/2/2024
- Google System Administration and IT infrastructure Services, Coursera Certificate - 9/26/2023
- Google Project Management, Coursera Certificate- 8/9/2023
- Excell 2010 Level I, II, III Training Certificate - 2020
Accomplishments
- Achieved SAPD Employee of the Month Aug. 2018, Aug. 2021 & Feb. 2024
- Used Microsoft Excel to develop wrecker inventory tracking spreadsheets, creating an almost paperless wrecker inspection process.
- Supervised team of 60+ Telecom installers and supervisors in the field, with a ZERO punch list for defects or recalls.
- Developed a MENTOR style of management.
Timeline
Transportation Inspector
San Antonio Police Department
2012.06 - Current
Owner / Operator
1st Call Towing
2009.03 - 2012.05
Team Member
Toyota Motor Manufacturing
2006.12 - 2009.06
Telecommunications Technician
Southwestern Battery Supply
2006.03 - 2006.11
Assistant Service Manager
Pep Boys
2003.01 - 2005.12
Field Project Manager
Granger Telecom
1999.03 - 2002.10
Store Manager
Super Shops Inc.
1985.03 - 1998.03
High School Diploma -
Luther Burbank High
- TCIC/TLETS CERTIFICATION -1/2/2024
- Google System Administration and IT infrastructure Services, Coursera Certificate - 9/26/2023
- Google Project Management, Coursera Certificate- 8/9/2023
- Excell 2010 Level I, II, III Training Certificate - 2020
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