Michael Capprini
Lisbon Falls
Summary
Senior Store Manager at Mattress Firm with a proven track record in exceeding sales targets and optimizing staffing for peak performance. Proven in employee training and mentorship, fostering a collaborative team environment. Committed to operational compliance and enhancing customer satisfaction through exceptional service and strategic sales initiatives.
Overview
8
8
years of professional experience
Work History
Senior Store Manager
Mattress Firm
06.2023 - Current
- Optimized staffing schedules to ensure adequate coverage during peak hours.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
- Improved overall store performance by implementing effective sales strategies and streamlining operational excellence
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
New Hire Trainer
Mattress Firm
02.2023 - Current
- Served as a trusted mentor to many employees, guiding them through challenging transitions into their respective roles within the organization.
- Fostered a culture of collaboration and teamwork among trainees that continued well beyond initial orientation periods.
- Developed all New Hires through the NAP program in Northern Maine.
Sleep Expert
Mattress Firm
03.2022 - 08.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Children’s Pastor
Portland Life Center
05.2017 - 01.2022
- Oversaw administration and management of all areas of ministry.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Interacted with local community, building relationships with civic organizations and other churches.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
Skills
- Sales strategy
- Process optimization
- Customer service
- Employee training
- Team leadership
- Performance evaluation
- Staff scheduling
- Operational compliance
- Mentorship development
- Conflict resolution
- Data analysis
- Relationship building
- Inventory management
- Safety regulations
- Quality assurance mindset
- Team Building
- Recruiting
- Vision Casting
- Mentoring
Accomplishments
Store Manager of the Quarter for East Division
Timeline
Senior Store Manager
Mattress Firm
06.2023 - Current
New Hire Trainer
Mattress Firm
02.2023 - Current
Sleep Expert
Mattress Firm
03.2022 - 08.2022
Children’s Pastor
Portland Life Center
05.2017 - 01.2022
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