Jennifer Stevens

• Lead 3 high-performing locations across San Diego/Palm Desert market generating $22M+ annually; delivered 10% sales growth in 2025 through KPI-driven strategies and elevated client experience.
• Serve as Training & Operations Lead for new store openings, successfully launching 3 locations in 2026 ahead of schedule with strong brand and operational execution.
• Mentor Store Managers and leadership teams, strengthening talent pipeline, improving retention, and building a high-performance, service-focused culture.
• Partner with Executive Leadership to analyze performance metrics, drive strategic decisions, and implement initiatives that improve conversion and ATV.
• Design and facilitate leadership trainings focused on sales behaviors, clienteling, and brand storytelling to drive sustained revenue growth.

• Increased store performance by setting ambitious sales targets, monitoring KPIs, and executing targeted action plans that improved conversion and average transaction value.
• Built strong community presence through curated in-store events and personalized client outreach, increasing repeat clientele and brand loyalty.
• Delivered exceptional Q4 performance by optimizing staffing, recruiting top talent, and strengthening team selling behaviors.

Old Navy | 2018

• Directed operations for high-volume location, leading 75 associates across 6 departments and increasing conversion by 100 basis points through focused coaching and service execution.
• Implemented omni-channel initiatives including BOPIS and replenishment systems to enhance seamless customer experience.

• Consistently outperformed region and company benchmarks in sales growth, traffic conversion, and average dollar metrics.
• Received California Performance Award for 3 consecutive years for exceptional KPI results and leadership impact.
• Developed future Store Managers and district leaders through intentional coaching and succession planning.

• Recruited, interviewed, and onboarded management staff and associates to support rapid business growth.

• Managed store budgeting, inventory control, and operational execution to maximize profitability.

• Increased sales through focused training on styling, selling behaviors, and problem-solving loss areas.

• Built high-performing teams, drove profitability, and supported multiple successful store openings and operational launches.