Michael CaroCruz
Orlando,FL
Summary
Accomplished administrative and operations supervisor with expertise in staff leadership, records management, and workflow coordination. Delivered efficient, compliant office operations while supporting high-ranking military officials. United States Marine Corps Veteran with 5 years of hands-on experience in administration and operations.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Administrative Specialist Supervisor
USMC
Okinawa, Japan
08.2022 - Current
- Supported administrative staff of 12 to keep tasks completed on schedule.
- Assisted Marine Corps office operations and correspondence through administrative supervision.
- Coordinated calendars, meetings, and travel for command personnel.
- Worked with departments to resolve administrative issues and keep workflow moving.
- Maintained personnel records, leave requests, and service documents for USMC staff.
- Checked administrative files for accuracy, completeness, and compliance with Marine Corps standards.
- Prepared reports, memos, and official correspondence for USMC leadership.
- Completed staff performance reviews to track progress and individual skills.
- Directed office personnel activities and daily administrative support.
- Helped develop administrative team to support corporate growth and objectives.
- Kept business operations aligned with applicable laws and regulations.
- Worked with foreign governments to support military operations.
Operations Manager
USMC
Okinawa, Japan
07.2024 - 05.2027
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Formed operational teams to achieve production goals and streamline processes, enhancing overall workflow efficiency. strong operational teams to meet process and production demands.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Drafted comprehensive reports to inform command staff and leadership of operational status, facilitating informed decision-making.
- Tracked readiness status across units and support teams
- Improved communication between Marines, staff, and support sections
- Analyzed data from daily reports to identify trends in production performance metrics.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Supervised personnel during mission support and base operations
Commanding General's Administrator
USMC
Okinawa, Japan
07.2023 - 07.2024
- Managed Marine Corps administrative records, correspondence, and official files.
- Coordinated calendars, meetings, and daily office priorities for command staff.
- Prepared military forms, reports, and personnel documents with accurate detail.
- Answered calls, routed messages, and supported confidential communication flow.
- Reviewed documents for compliance with Marine Corps administrative policies and procedures.
- Provided general administrative support to staff members.
- Coordinated meetings, conferences, travel arrangements.
- Facilitated communication between departments to support project completion and goal achievement.
- Managed travel arrangements and accommodations for executive staff and visiting clients.
Administrative Clerk
USMC
Okinawa, Japan
08.2022 - 07.2023
- Maintained Marine Corps personnel files and administrative records.
- Coordinated office supplies, managed mail distribution, and streamlined filing systems.
- Supported USMC staff with clerical tasks and front desk service.
- Welcomed visitors at front desk, ensuring proper check-in procedures. to facilitate front office operations.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Executed office automation tasks using email, desktop publishing, and spreadsheets to enhance document management.
- Processed USMC correspondence, routing messages through command channels.
- Prepared USMC reports, forms, and official office documents.
- Organized and maintained filing systems both electronically and manually.
- Performed data entry duties to update client information in databases.
- Assisted other departments with various administrative tasks to ensure operational continuity.
- Delivered exceptional customer service through direct communication with clients and team members.
- Monitored logs and work records to track and manage reports, inventory and supplies.
- Wrote email messages, memos, and business letters for management and proofread documentation to provide error-free correspondence.
Education
High School Diploma -
El Redentor
Kissimmee, FL10-2022
Skills
- Records management
- Correspondence drafting
- Calendar coordination
- Report preparation
- Administrative oversight
- Office administration
- Office management
- Personnel management
- Operations management
- Workflow coordination
- Staff supervision
- Team leadership
- Training and coaching
- Administrative procedures
- Administration and operations
- Microsoft office
- Problem-solving
- Multitasking and organization
- Excellent communication
- Train employees
- Relationship building
- Document review
Languages
Spanish
Native/ Bilingual
Certification
- Administrative services Manager
Timeline
Operations Manager
USMC
07.2024 - 05.2027
Commanding General's Administrator
USMC
07.2023 - 07.2024
Administrative Specialist Supervisor
USMC
08.2022 - Current
Administrative Clerk
USMC
08.2022 - 07.2023
High School Diploma -
El Redentor