Michael Carrillo
MESA,AZ
Summary
Security and Emergency Dispatcher with 6 years of experience managing multiple screens and software systems while coordinating emergency and security responses. Skilled communications professional seeking a security or dispatch role to leverage expertise in monitoring, incident management, and rapid decision-making.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Security and Asset Protection Officer
Fairmont Scottsdale Princess Resort
Scottsdale, Arizona
09.2025 - Current
- Provided high-level customer service to hotel guests and clients while maintaining a safe, secure, luxury resort environment.
- Dispatched security officers and coordinated with emergency responders.
- Responded to medical emergencies and rendered first aid until emergency services arrived.
- Monitored resort premises and CCTV systems to detect safety hazards, suspicious activity, or policy violations
- Conducted proactive surveillance and guest behavior observation to deter theft and security threats.
- Performed routine patrols and facility walkthroughs, inspecting doors, windows, and locks for damage or tampering
- Controlled access points by opening and securing restricted areas.
- Investigated incidents, and prepared detailed daily activity and incident reports.
- Reprogrammed electronic door locks and replaced batteries to maintain security systems.
- Greeted guests while discreetly monitoring activity throughout the property.
GSOC Supervisor
Boeing
Mesa, AZ
01.2020 - 08.2025
- Dispatched security officers and coordinated with emergency services to respond promptly to incidents, ensuring safety and efficient resolution of security or emergency situations.
- Analyzed and handled hundreds of reports and telecommunications recordings, finding areas for continuous improvement within the company and client organization.
- Mentored onboarding employees and educating them in diverse topics with focus on collaboration, creativity, and strategic thinking to a proficient level.
- Proficient supervisor with extensive experience in security and emergency operations management.
- Skilled in conflict resolution and maintaining safety in high-pressure environments.
- Expert in training and mentoring security staff to enhance team performance.
- Provided customer service for Boeing clients including personal contact and outbound/inbound communications.
Infantryman (11B)
United States Army
08.2016 - 12.2019
- Served as a Fire Team Leader, Radio Transmitter Operator (RTO), Grenadier, and Squad Automatic Weapon (SAW) Gunner.
- Demonstrated strong leadership by mentoring, training, and guiding a four-person fire team through multiple tactical training exercises, ensuring unit readiness and cohesion.
- Maintained reliable communication with the Commanding Officer and facilitated the accurate flow of information across the company during field training operations.
- Successfully maintained and operated critical communications equipment valued at over $100,000, including both radio and telephone systems.
- Entrusted with the operation and oversight of an M1126 Stryker Infantry Carrier Vehicle, valued at over $2 million, with zero incidents of damage or loss.
- Led and conducted physical training sessions for a 20-personnel group, significantly enhancing unit morale, physical performance, and motivation.
- Recognized for adaptability, accountability, and effective leadership under challenging conditions.
- Achieved and maintained the rank of Specialist.
Education
High School Diploma -
Chandler Highschool
Chandler, AZ12.2016
Business Administration And Management
Arizona State University
Tempe, AZSkills
- MAStermind
- VESTA 9-1-1
- CAD
- FLEX
- XProtect Smart Client
- XProtect Management Client
- JAVA
- Omnigo
- Opera
- VisionLine
Certification
Secret Clearance
Languages
English, Native
Timeline
Security and Asset Protection Officer
Fairmont Scottsdale Princess Resort
09.2025 - Current
GSOC Supervisor
Boeing
01.2020 - 08.2025
Infantryman (11B)
United States Army
08.2016 - 12.2019
High School Diploma -
Chandler Highschool
Business Administration And Management
Arizona State University