Michael Carroll
Clayton,NC
Summary
Over 25 years of experience in quality systems and general management, driving operational efficiency and compliance with ISO 9001 and military specifications. Proven success in budget management and cross-departmental collaboration, enhancing production and safety standards while overseeing heat treatment processes and technical reporting.
Overview
33
33
years of professional experience
Work History
Metallurgist and Manager of Heat Treating Operations
SONA BLW Precision Forge
Selma, NC
04.2014 - 11.2018
- Responsibilities included the management of ten (10) hourly employees and one salary employee in the steel forging industry.
- Requisitioned supplies and tooling when needed.
- Developed annual budgets specifying fiscal, asset and manhour requirements to accomplish set goals.
- Provided both written and oral instructions daily to salary and hourly employees to meet business demands.
- Developed Standard Operating Procedures (SOP) for the safe and efficient operation of four (4) industrial heat treating furnaces and a supporting endothermic generator operating with combustible gas atmospheres at temperatures of 1500F -1900F.
- Programmed furnace parameter controllers ensuring heat treating cycles provided optimal atmospheres, temperatures and soak times to meet specified metallurgical requirements.
- Heat treating operations provided steel components with enhanced physical and mechanical properties for automotive differential drive components.
- Customers included, but not limited to, Dana, GKN Automotive and Linamar.
- Reported to the VP of Operations.
Heat Treating Supervisor and Quality Eng.
Eaton Corporation
Shawnee, OK
05.2011 - 11.2013
- Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
- Managed the metallurgical laboratory and the two (2) lab technicians in preparation, testing and evaluating the test results of all the metallurgical samples from each lot of heat treated components.
- Directly supervised eight (8) industrial heat treating furnace technicians.
- Led training programs for new employees, enhancing team performance and productivity.
- Streamlined workflow processes, resulting in improved efficiency across production lines.
- Implemented inventory management systems to optimize resource allocation and reduce waste.
- Coordinated cross-departmental communication to support project completion and resolve issues promptly.
- Implemented new safety protocols to minimize workplace hazards and maintain compliance with industry standards.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Owner
Triad Thermal Treating
Winston-Salem, North Carolina
11.2005 - 05.2010
- Operated heat treating facility with two gas-fired furnaces, black oxide process line, and induction hardening unit.
- Established and enforced standard operating procedures for equipment operation, inspection standards, and ISO 9001 compliance.
- Managed logistics for customer component deliveries using truck or van transport.
- Oversaw office management tasks, including payroll processing and customer service interactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
General Manager
Bodycote Metallurgical Coatings
Greensboro, NC
03.2003 - 04.2005
- General manager for Bodycote metallurgical coating US facility reporting to the North American Operations Manager.
- Responsibilities included, but not limited to, P&L, Quality, Production, Maintenance, OSHA, AP, AR and Safety.
- Drove and lead the facility operations from monthly losses of $85k to monthly profits of $160K.
- Increased sales 35 percent.
- Processes included Physical Vapor Deposition (PVD) of Tungsten Carbide and Boron Carbide for cutting, firearm and tooling industries.
- Chemical Vapor Deposition (CVD) sputtering of Zirconium, Chromium and Copper Zinc for eyewear, home hardware décor and home safety industries.
- Managed staff of five with 48 total employees.
Metallurgist and Manager of Special Operations
Eaton Corporation
Greenwood, SC
05.1997 - 08.2002
- Managed and supervised all furnace, painting, phosphate and metallurgical lab technicians in two fast-paced hydraulic pump and hydraulic motor production facilities.
- Project engineer and developer of the Manganese Phosphate operations, Shipping and Receiving and Industrial Painting operations.
- Provided metallurgical support and analysis of heat treated components with metallography, micro-hardness testing, microstructure identification, hands-on analysis and determination of material carbon content.
- Developed standard operation procedures (SOPs) to control and monitor processes to ensure internal and customer specifications were met or exceeded at all times.
- Reported to the Operations and Quality Systems Manager.
Quality Systems Manager
Ohio Gear / Richmond Gear
Liberty, SC
05.1992 - 04.1997
- Staff level position reporting to the plant GM.
- Managed and supervised six quality inspectors from three shifts.
- Initiated, developed and implemented procedures where more the responsibility for component quality was shifted to the machining operators.
- Reduced the number of quality inspectors down to four and received funding for new, faster and more efficient inspection equipment.
- Taught all the machining operators the basics of Statistical Process Control (SPC) which included control charts, plotting data, standard deviations and how to identify trends, runs and shifts.
Quality Manager
Carolina Commercial Heat Treating
Fountain Inn, SC
09.1989 - 04.1992
- Manager of Quality for the largest heat treating service provider in the SE United States.
- Managed and supervised quality control technicians in the 24 hour operation of the metallurgical lab conducting various metallurgical and mechanical testing and analysis.
- Developed SOPs and techniques to meet both Ford Q1 and ISO quality standards.
- Routinely supported production and maintenance personnel with guidance on quality and integrity of furnace pyrometric requirements.
- Contacted customers directly to resolve quality issues and limitations with customer owned components.
- Processes included carburizing, carbonitriding, annealing, stress relieving, gas nitriding, vacuum, brazing and normalizing of steel and aluminum.
Strategic Planner
US Department of Defense, Naval Sea Systems Command, Naval Ordnance Station
Indian Head, MD
07.1985 - 09.1989
- Garnered the Strategic Planner position for the Resources and Planning Department developing, composing, promulgating, directing and leading department personnel and staff in department tactical and strategic goals.
- Prior positions included serving three years of Project Engineering and Production Control with the Igniter Branch for Jet Assisted Take Off (JATO) solid rocket motors, line throwing rockets, torpedo arming devices, surface to air missiles and naval mine detonation units.
- Commonly handled propellants including Magnesium Fluorocarbon, BKNO3 and RDX.
- Security Clearance: CLASSIFIDE
Education
Masters of Science - Industrial Engineering
North Carolina A&T State University
08-1985
Bachelor of Science - Business Administration
Western Carolina University
05-1981
Skills
- Quality systems management
- Budget preparation
- Heat treatment processes
- General management
- Technical report writing
- Material selection
- Level III magnetic particle and liquid penetrant testing
- Failure analysis
- Metallography
- Mechanical testing
- Statistical process control
- Team collaboration
- Time management
- Multitasking
Timeline
Metallurgist and Manager of Heat Treating Operations
SONA BLW Precision Forge
04.2014 - 11.2018
Heat Treating Supervisor and Quality Eng.
Eaton Corporation
05.2011 - 11.2013
Owner
Triad Thermal Treating
11.2005 - 05.2010
General Manager
Bodycote Metallurgical Coatings
03.2003 - 04.2005
Metallurgist and Manager of Special Operations
Eaton Corporation
05.1997 - 08.2002
Quality Systems Manager
Ohio Gear / Richmond Gear
05.1992 - 04.1997
Quality Manager
Carolina Commercial Heat Treating
09.1989 - 04.1992
Strategic Planner
US Department of Defense, Naval Sea Systems Command, Naval Ordnance Station
07.1985 - 09.1989
Masters of Science - Industrial Engineering
North Carolina A&T State University
Bachelor of Science - Business Administration
Western Carolina University