Results-oriented operations professional with expertise in operational management and process improvement. Skilled in enhancing business performance through strategic initiatives and fostering collaborative environments. Strong leadership abilities promote team collaboration and drive achievement of organizational benchmarks, supported by a foundation in strategic planning and resource management.
Point-person for all day-to-day facilities operations for 20 gulf-front, luxury condominium buildings. Managed maintenance of 150 support personnel. Plans and oversee short and long-term facilities projects. Managed and carried out daily functions including emergency procedures, planned preventative maintenance, continuity and security procedures and inspections. Oversaw each building’s maintenance operations and ensured compliance. Drove process refinement of program operations, including communication, roster, and materials that led to a 25% increase in retention.
Managed a team of instructor Pilots (IPs) as well as daily training and resolvedd issues in a timely, clear, fair, and temporary manner. Drove consistent improvement in processes and maintained compliance with ISO 9001. Established and implemented policies and procedures to increase productivity and efficiency in a newly awarded Government contract. Oversaw contract instructor currency to ensure all training events could be conducted. Due to the nature of the contract, there was no lost training events due to instructor currency. Managed instructor pay and aligned it with government and contract requirements. Collaborated with government leadership to ensure all training events were conducted in accordance with the contract and government requirements.
Ensured accountability for Counterintelligence (CI) issues and policy support for Army Special Operations Command, overseeing 4,000 personnel worldwide. Planned and executed CI operations that included training, analysis, and exploitation of CI persons of interest. Spearheaded a change in analytical focus to counter future, perceived threats for a complex organization with a capital inventory valued over $6B. Created and enforced Standard Operating Procedures to mitigate errors, enhance operational efficiency, and ensure adherence to policies and regulations. Led cross-functional teams to identify and resolve issues and optimize operations. Formulated and executed strategic plans aligning with organizational goals to meet revenue targets. Implemented quality control measures to ensure customer satisfaction and compliance.