Michael Carter
Fayetteville,AR
Summary
Proven Computer Operator at Staffmark Staffing, adept in technical analysis and customer service, significantly enhanced user experience by managing expectations and efficiently processing service requests. Skilled in hardware/software installation and problem-solving, consistently delivered high-quality support, contributing to positive outcomes and customer satisfaction.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Computer Operator
Staffmark Staffing
09.2019 - 03.2024
- Generated reports covering details about data, system operation, and error monitoring.
- Reacted calmly during times of highly stressed or emergency situations.
- Maintained spreadsheets of data across multiple systems.
- Processed requests for service from internal and external customers.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Retail Sales Associate
Warehouse Market
01.2013 - 08.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
High School Diploma -
Joplin High School
Joplin, MO03.2013
Skills
- Security Patches
- Hardware and software installation
- Technical Analysis
- Attention to Detail
- Information Analysis
- Customer Service
- Money Handling
- Regulatory Compliance
- Problem-Solving
- Sales expertise
- Phone Etiquette
- Data Collection
- Call Management
Timeline
Computer Operator
Staffmark Staffing
09.2019 - 03.2024
Retail Sales Associate
Warehouse Market
01.2013 - 08.2018
High School Diploma -
Joplin High School
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