Michael Carter
Juneau,AK
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Mill Operator role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
U-Haul Moving & Storage of Lemon Creek
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sandwich Artist
SUBWAY®Restaurants
12.2023 - 03.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Pizza Maker
Papa Johns
06.2023 - 12.2023
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
Meat Department Associate
Costco
10.2022 - 12.2022
- Assisted customers with special requests, such as custom cuts or specific preparation instructions, enhancing their shopping experience.
- Ensured accurate pricing through consistent label verification and updates on meat products.
- Maximized product freshness by consistently monitoring inventory levels and rotating stock accordingly.
- Reduced shrinkage rates by conducting regular audits of perishable items, ensuring proper storage conditions were met.
Chef
Island Pub
07.2022 - 10.2022
- Streamlined kitchen operations by organizing workflow and maintaining cleanliness.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Prepared Foods Team Member
Gold Creek Salmon Bake (Alaska Travel Adventures)
04.2022 - 06.2022
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
Personal Shopper
Fred Meyer
02.2022 - 05.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Customer Service Representative
MALCO Theaters
01.2020 - 05.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Kitchen Staff Member
Three Guys Pizza Pies
04.2020 - 07.2020
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
Education
High School Diploma -
Collierville High School
Collierville, TN05-2021
Skills
- Customer service
- Active listening
- Customer relations
- Conflict resolution
- Critical thinking
- Quality control
- Order fulfillment
- Professionalism and courtesy
- Teamwork and collaboration
Certification
- Certified MIG 1G Welder out of High School
- Completed refrigeration course at the University of Alaska Southeast with a technician type 1 certification.
Timeline
Customer Service Representative
U-Haul Moving & Storage of Lemon Creek
03.2024 - Current
Sandwich Artist
SUBWAY®Restaurants
12.2023 - 03.2024
Pizza Maker
Papa Johns
06.2023 - 12.2023
Meat Department Associate
Costco
10.2022 - 12.2022
Chef
Island Pub
07.2022 - 10.2022
Prepared Foods Team Member
Gold Creek Salmon Bake (Alaska Travel Adventures)
04.2022 - 06.2022
Personal Shopper
Fred Meyer
02.2022 - 05.2022
Kitchen Staff Member
Three Guys Pizza Pies
04.2020 - 07.2020
Customer Service Representative
MALCO Theaters
01.2020 - 05.2021
- Certified MIG 1G Welder out of High School
- Completed refrigeration course at the University of Alaska Southeast with a technician type 1 certification.
High School Diploma -
Collierville High School
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